Verity Dixon
Richland,WA
Summary
Detail-oriented Front Desk Receptionist with expertise in customer service and administrative support. Managed multi-line phone systems, directed calls, and addressed product inquiries. Handled payment processing and maintained accurate financial records, fostering a welcoming environment for clients while ensuring confidentiality and smooth daily operations.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist/Counter Sales Representative
Builders FirstSource
Kennewick, Washington
07.2025 - Current
- Greeted customers and visitors warmly upon arrival at the reception area.
- Addressed customer inquiries, ensuring accurate information about products and services to enhance customer satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed incoming calls on a multi-line phone system, directing them to appropriate departments efficiently.
- Assisted customers with product selection and inquiries at Builders FirstSource.
- Opened and balanced store registers daily, ensuring accurate financial reporting and readiness for customer transactions.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Assisted team members with administrative tasks to support daily operations effectively.
- Scanned and faxed customer orders, receipts, and documentation.
Inventory Manager/ Store Supervisor
Mac's Garden Center
Pasco, WA
03.2021 - 05.2025
- Managed inventory processes receiving incoming stock, calculating prices, entering stock into inventory programs, updating numbers, looking into any discrepancies, and stocking products on shelves.
- Inspect product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds.
- Supervised store employees and delegated tasks.
- In charge of starting up, filing, operating registers, and managing existing cash and new cash for the store safe and registers.
- Managed all employee timecards, fixing any timecard errors or discrepancies, and running timecard reports for the pay period. Created and maintained all employees' schedules, requested time off, sick days, late arrivals, and early leaves.
- Educated new hires on job responsibilities, company policies, and safety procedures.
- Supervised store staff, assigned tasks, and followed up with job delegation.
- Maintained customer accounts and personal/private documents.
- Maintained employees' personal/private documents and information.
Education
High School Diploma -
Red Bluff High School
Red Bluff, CASkills
- Customer Service
- Multi-line phone management
- Payment processing
- Sales support
- Office software
- Scanning/Faxing
- Attention to detail
- Problem solving
- Effective communication
- Critical thinking
- Confidentiality
- Office administration
Timeline
Front Desk Receptionist/Counter Sales Representative
Builders FirstSource
07.2025 - Current
Inventory Manager/ Store Supervisor
Mac's Garden Center
03.2021 - 05.2025
High School Diploma -
Red Bluff High School