Verlande Dervice
Boynton Beach
Summary
Skilled Pharmacy Technician offering 3+ years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations. Knowledgeable in all facets of pharmacy operations. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
17
17
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens CO.
02.2015 - 05.2024
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Generated prescription labels using Intercom Plus, verifying accuracy of patient and medication information
- Coordinated verification and filling of more than 400 daily prescriptions in high-volume Retail pharmacy environment
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
Caregiver- Home Health Aid
Dimi Nursing
06.2013 - 11.2014
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping
Cashier Sales Associate
Aldi
05.2010 - 11.2011
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Ensured compliance with company service standards and inventory and cash control procedures
Customer Service Cashier
Publix Super Markets
08.2007 - 01.2010
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Resolved customer complaints and maintained clean and tidy checkout area
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Maintained current knowledge of store promotions and highlighted sales to customers
- Requested official identification for alcoholic and Tobacco purchases and verified details, consistently meeting strict legal standards of underage sales
- Used POS system to enter orders, process payments, and issue receipts
Education
Patient Care Technician Certification - Patient Care
Florida Career College
West Palm Beach, FL4 2011
Some College (No Degree) - Pharmacy Technician
Keiser Career College -
West Palm Beach, FL04.2009
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05.2004
Skills
- Confidentiality and HIPAA
- Receiving incoming supplies
- Pharmacy and customer records management
- FDA Drug Safety Guidelines
- Drug inventory management
- Problem resolution
- Written and verbal communication
- Behavioral management
- Patient-focused care
- HIPAA
- Data entry
- Multitasking
Timeline
Certified Pharmacy Technician
Walgreens CO.
02.2015 - 05.2024
Caregiver- Home Health Aid
Dimi Nursing
06.2013 - 11.2014
Cashier Sales Associate
Aldi
05.2010 - 11.2011
Customer Service Cashier
Publix Super Markets
08.2007 - 01.2010
Patient Care Technician Certification - Patient Care
Florida Career College
Some College (No Degree) - Pharmacy Technician
Keiser Career College -
High School Diploma -
Boca Raton Community High School
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