Verlean Henderson
Ennis,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Swarco
05.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Responded to customer requests for products, services, and company information.
Dietary Aide
Windsor Healthcare
05.2021 - 12.2022
- Served meals to residents in accordance with established schedules and dietary procedures
- Kept all kitchen areas clean, tidy and free of hazards
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Customer Service Sales Lead
Empereon Constar
07.2018 - 05.2021
- Negotiated pricing and fees, while ensuring the continuation and enhancements of services
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Provided exceptional customer service to foster client loyalty and satisfaction.
Education
High school diploma -
Mexia High School
Mexia, TX05.2018
Skills
- Live Chat
- Account Management
- Sales
- Communication Skills
- Managing Multiple Tasks
- Critical Thinking
- Call Center Operations
- Remote work
- Customer Service
- Problem-solving abilities
- Microsoft Word
Certification
Microsoft-Word
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Swarco
05.2023 - 05.2024
Dietary Aide
Windsor Healthcare
05.2021 - 12.2022
Customer Service Sales Lead
Empereon Constar
07.2018 - 05.2021
High school diploma -
Mexia High School