Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Verna Walton

Spring,TX

Summary

Customer Service Rep, professional development in administrative skills, electronic health record management and medical law and ethics. Looking to share my knowledge and experience into a role as a customer service agent and/ or all other related positions.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Alorica
Houston, TX
06.2019 - 02.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.

Medical Collections Specialist/Receptionist

Health Perfections BCC
Houston, TX
09.2016 - 06.2019
  • Processed billing calls and answered questions from patients and third-party carriers.
  • Corrected, completed and processed claims for multiple payer codes.
  • Assisted in reconciling deposit and patient collections.
  • Processed online and paper appeal submissions and refund requests.
  • Worked with customer to create debt repayment plan based on current financial condition.

VBC

Airserv
Houston, TX
01.2014 - 09.2016
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Set overall vision and provided team leadership.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Performed annual evaluations and reviews for large staff of employees.

Education

Jefferson Davis
1101 Quitman St
06.2012

Skills

  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Call Transfers
  • Answering Emails
  • Medical Records
  • Management
  • Written and Verbal Communication

Timeline

Customer Service Representative

Alorica
06.2019 - 02.2022

Medical Collections Specialist/Receptionist

Health Perfections BCC
09.2016 - 06.2019

VBC

Airserv
01.2014 - 09.2016

Jefferson Davis

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Verna Walton