Vernadette Humphery

Fulltime, 40 hrs/wk

Supervisor: Donzetta Blair: 786-217-4263

Serve as on-site advisor to management on employee and customer issues; assist in development, planning, implementing, and administering workplace support initiatives.

• Train and certify 15–20 window clerks annually on customer service interactions and compliance; develop lesson

plans and evaluate performance.

• Perform daily financial and operational audits (cash, stamp stock, accountable mail); document findings and track

corrective actions in electronic system of record.

• Manage 50+ customer cases daily in USPS eCCASE/RSS from intake to closure; research issues, coordinate referrals to resources, and provide follow-up for customers.

• Lead deployment outreach including Holiday Mail for Heroes and military care-package drives; coordinate with

local bases and FRGs and maintain contact logs.

• Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.
• Consistently upheld company values through excellent work ethic and dedication to delivering outstanding service.

Full-time, 40 hrs/wk

• Developed, planned, implemented, and administered family engagement and quality-of-life programs for 20+

families annually.

• Served as grade-level team member and advisor on family issues; collaborated with counselors and social workers

to create support plans.

• Built community networking partnerships with libraries, food banks, and faith-based organizations to expand family

resources.

• Maintained detailed case records for student interventions in electronic student information system; tracked

outcomes and reported data.

• Led workshops on best practices in early childhood education for professional development of teaching staff.
• Streamlined reporting processes for tracking student outcomes, improving communication among educators and stakeholders.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.