VERNON BERIDA

• Supervised dining room operations to ensure exceptional guest experiences.
• Trained and mentored junior staff in service protocols and customer engagement.
• Resolved customer complaints swiftly, maintaining high satisfaction levels.
• Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.

• Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
• Delivered exceptional customer service, ensuring satisfaction and repeat patronage.
• Managed multiple tables efficiently, prioritizing guest needs during peak hours.
• Developed strong relationships with regular customers to enhance their dining experience.

• Processed transactions accurately using point-of-sale systems.
• Managed cash register operations, ensuring balanced cash drawers at shift end.
• Maintained store cleanliness and organization, enhancing shopping experience for customers.

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• Crafted high-quality espresso beverages to enhance customer satisfaction.
• Maintained cleanliness and organization of workspace, adhering to health standards.
• Assisted in training new baristas on beverage preparation techniques and customer service.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.