VERNON HUNTER
San Antonio,TX
Summary
Proven track record in enhancing customer satisfaction and operational efficiency, notably with the US Navy. Skilled in problem-solving and teamwork, demonstrated through leadership in high-stakes environments and meticulous attention to detail. Achieved significant improvements in mission readiness and safety protocols, showcasing a strong blend of technical expertise and clear communication.
Overview
22
22
years of professional experience
Work History
CSR
Department Of Treasury, IRS
Jacksonville, FL
06.2023 - 06.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Budtender
Trulieve
Orange Park, FL
03.2022 - 06.2023
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Armed Security Guard
First Coast Security Services
Jacksonville, FL
05.2021 - 03.2022
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional skills.
- Maintained accurate documentation of all security-related activities, ensuring compliance with regulatory requirements.
Inbound Stower
Amazon
Jacksonville, FL
05.2020 - 05.2021
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
ATC
Loomis Armored US
Jacksonville, FL
05.2017 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Aircraft Maintenance Technician
Flightstar Aircraft Services
Jacksonville, FL
05.2015 - 05.2017
- Maintained accurate records of all maintenance tasks performed, ensuring compliance with FAA regulations.
- Removed components such as landing gear, engines, and flight control.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Enhanced aircraft safety by performing thorough maintenance inspections and identifying potential issues.
Customer Service Desk Representative
Walmart
Orange Park, FL
05.2012 - 05.2015
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced response time for customer inquiries by streamlining communication processes within the team.
- Collaborated with other departments to ensure a seamless customer experience across all touchpoints.
- Provided ongoing feedback on product issues raised by customers, helping drive continuous improvements within the organization.
Petty Officer Third Class
US Navy
Jacksonville, FL
05.2002 - 05.2010
- Developed strong leadership skills through active participation in various trainings and exercises.
- Improved operational efficiency with meticulous attention to detail in managing administrative tasks.
- Supported mission success by efficiently managing resources and personnel during deployments.
- Gained valuable technical expertise by troubleshooting and repairing complex equipment malfunctions.
- Maintained high levels of safety, enforcing strict adherence to protocols and procedures on-board the ship.
- Ensured mission readiness by conducting regular equipment maintenance and inventory checks.
Education
High School Diploma -
Judson High School
Converse, TX05.1999
Skills
- Customer Service
- Problem-Solving
- Attention to Detail
- Detail Oriented
- Teamwork and Collaboration
- Clear Communication
Timeline
CSR
Department Of Treasury, IRS
06.2023 - 06.2024
Budtender
Trulieve
03.2022 - 06.2023
Armed Security Guard
First Coast Security Services
05.2021 - 03.2022
Inbound Stower
Amazon
05.2020 - 05.2021
ATC
Loomis Armored US
05.2017 - 05.2020
Aircraft Maintenance Technician
Flightstar Aircraft Services
05.2015 - 05.2017
Customer Service Desk Representative
Walmart
05.2012 - 05.2015
Petty Officer Third Class
US Navy
05.2002 - 05.2010
High School Diploma -
Judson High School