Veronica Alcaraz-Reyes
Sonoma
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Sonoma Community Health Center
05.2023 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazard waste properly.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Server
Mary’s Pizza Shack
09.2023 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Shift Leader
Mary's Pizza Shack
09.2018 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enforced company policies and regulations with employees.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
Medical Assistant
Napa Valley Medical Group
05.2021 - 04.2023
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
Certified Medical Assistant - Medical Assisting
Vallejo Adult School
Vallejo, CA12.2021
High School Diploma -
Sonoma Valley High School
Sonoma, CA06.2017
Skills
- Updating Medical Records
- Examination Preparation
- Treatment Room Preparation
- Cleaning and Organizing
- EHR knowledge
- POCT Testing
- HIPAA Compliance
- Electronic Charting
Certification
- CCMA - Certified Clinical Medical Assistant
- Community Health Worker Core Competency
Languages
Spanish
Native or Bilingual
Timeline
Server
Mary’s Pizza Shack
09.2023 - 12.2024
Medical Assistant
Sonoma Community Health Center
05.2023 - Current
Medical Assistant
Napa Valley Medical Group
05.2021 - 04.2023
Shift Leader
Mary's Pizza Shack
09.2018 - 09.2023
High School Diploma -
Sonoma Valley High School
Certified Medical Assistant - Medical Assisting
Vallejo Adult School
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