Veronica Ambriz
Weslaco,Tx
Summary
Dynamic Bilingual Case Coordinator with a proven track record at GDIT, enhancing case outcomes through exceptional case management and client interaction skills. Expert in policy interpretation and fluent in Spanish, I've significantly improved client satisfaction and streamlined processes. My collaborative approach and ability to prioritize tasks effectively have been pivotal in achieving goals and maintaining compliance.
Professional with background in coordinating complex cases, ensuring seamless operations, and effective client management. Known for strong communication, analytical skills, and problem-solving abilities. Consistently delivers results through team collaboration and adaptability in fast-paced environments. Skilled in conflict resolution, documentation, and maintaining client confidentiality.
Overview
14
14
years of professional experience
Work History
Bilingual Case Coordinator
GDIT
06.2023 - Current
- Track New placements and progress of minors in ORR funded care; keep records on the status of children's cases.
- Visit ORR funded care provider sites to conduct weekly case reviews.
- Provides timely and thorough review and assessment, and completes third party release recommendations for family reunification to ORR
- Assists care provider staff in identifying and addressing any special needs of the children or sponsor; assists in identifying victims of human trafficking and ensuring eligible children are referred for benefits and services
- Make placement and transfer recommendations to a least restrictive setting based on needs of children.
- Elevates complex cases to ORR utilizing best child welfare practices and ORR policies; prepares written weekly reports regarding case progress and issues related to program trends
- Coordinated client schedules to enhance service delivery and client satisfaction.
- Analyzed case details for optimized resource allocation and managed workload efficiently.
- Improved case outcomes by collaborating with cross-functional teams and stakeholders.
- Facilitated communication between clients and service providers, ensuring seamless coordination.
- Monitored case progress to ensure compliance with regulations and guidelines.
- Streamlined documentation processes for accurate and timely case reporting.
- Provided guidance and support to clients, fostering trust and rapport.
Case Manager
Compass Connections
02.2018 - 05.2023
- Responsible for the admission and orientation of new unaccompanied children to the program and for the safe and timely reunification of minors with identified sponsors.
- Maintained all documentation pertaining to our residents, ensuring all information was kept confidential, securely stored, well organized and available for review as needed.
- Effectively applied policy and procedure from TDFPS, CCH and ORR while remaining well informed on policy and procedure updates.
- Managed employee training for several new hires over a period of 3 months of their start date by offering continuous guidance and mentorship on best practices on policy and procedure while providing constructive feedback.
- Effectively communicated reunification process to sponsors, family and child resident in care.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Qualified Mental Health Specialist
Tropical Texas Behavioral Health
05.2011 - 03.2017
- Aided clients in achieving personal goals by providing support, guidance, and practical assistance.
- Assisted clients in navigating complex systems by providing information about available services/resources within the community.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients in various settings.
- Delivered social skills training to clients.
- Facilitated coordination of care with other providers such as psychiatrists, primary care physicians, and social workers.
- Managed caseload effectively, prioritizing tasks according to urgency while maintaining high-quality service delivery.
- Developed strong rapport with clients, fostering trust and facilitating open communication during sessions.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and supervisors.
- Ensured compliance with documentation standards, completing accurate and timely progress notes for each client interaction.
- Reduced crisis situations through timely interventions and appropriate referrals to community resources.
- Documented client progress in confidential files.
- Implemented crisis intervention plans to support client safety.
Education
Bachelor of Arts - Social Work
University of Texas Pan American
Edinburg, TX05-2009
Skills
- Case management
- Client interaction
- Documentation handling
- Team collaboration
- Problem solving
- Time management
- Project coordination
- Communication skills
- Stakeholder engagement
- Multitasking ability
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Case Coordinator
GDIT
06.2023 - Current
Case Manager
Compass Connections
02.2018 - 05.2023
Qualified Mental Health Specialist
Tropical Texas Behavioral Health
05.2011 - 03.2017
Bachelor of Arts - Social Work
University of Texas Pan American
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