Veronica Anderson
Butler,PA
Summary
To obtain a career in which hard work, determination, and a loyalty to the position is an absolute necessity.
Overview
16
16
years of professional experience
Work History
Client Success Manager
Butler Technologies, Inc.
Butler, PA
09.2012 - Current
- Receive, process and confirm customer orders, screen details, and information for accuracy.
- Process customer requests for quotes and provide to customers
- Advise and guide clients from initial design through full production, providing shipping information when complete
- Maintain client essential documents within CRM and ERP systems.
- Work with customers on quality concerns/complaints providing RMAs and assist in maintaining the RMA tracking spreadsheet.
Administrative Assistant
Summit Academy Schools
Herman, PA
03.2009 - 09.2012
- Answer multi-line telephone
- Track student home passes on spreadsheets
- create home pass packages for students
- Dealt with student's parents, answering their questions and addressing all areas of their concerns.
- Assisted in preparations for student high school graduation each year
- Signed in and out the student belongings, placing them in the system and in the safe.
Education
Certification - Safety
Henderson Brothers Safety Training
Pittsburgh, PA10-2024
Certification - CPR
Butler County Community College
Butler, PA. 03-2023
Certificate of Completion - Excel Training
Butler County Community College
04-2022
Notary Public - Notary
Pennsylvania Association of Notaries
Pittsburgh, PA06-2021
Associate of Arts - Criminal Justice
Everest College
Phoenix, AZ10-2012
Associate of Science - Paralegal Studies
Bradford Business School
PIttsburgh, PA04-1995
Skills
- Microsoft Office
- Data Entry
- Customer relations
- Problem-Solving
- Multi-tasking
- Heightened attention to detail
- Excellent communication and strong listening ability
- Analyze data and draw conclusions
Timeline
Client Success Manager
Butler Technologies, Inc.
09.2012 - Current
Administrative Assistant
Summit Academy Schools
03.2009 - 09.2012
Certification - Safety
Henderson Brothers Safety Training
Certification - CPR
Butler County Community College
Certificate of Completion - Excel Training
Butler County Community College
Notary Public - Notary
Pennsylvania Association of Notaries
Associate of Arts - Criminal Justice
Everest College
Associate of Science - Paralegal Studies
Bradford Business School