VERONICA AQUINO
San Francisco
Summary
Detail-oriented professional with 14 years in customer service and administrative support, experienced in enhancing workflows and delivering exceptional client experiences. Skilled in scheduling, data management, and using Google Drive to streamline operations. Known for strong problem-solving, communication, and organizational abilities, with a focus on providing high-end, personalized service in fast-paced environments. Eager to bring expertise and professionalism to a luxury residential team.
Thorough Liaison professional with extensive background in project management and representing various businesses. Exceptional expertise in document writing, briefing, and performing presentations. Performs independently and manages numerous systems in multiple locations.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
4
4
years of professional experience
Work History
Liaison
Luxer One
San Francisco
09.2025 - Current
- Managed Luxer One smart locker system for luxury residents, ensuring seamless package deliveries and pickups.
- Provided personalized support and training to residents, maintaining high satisfaction for high-end clientele.
- Coordinated with property management and concierge teams to resolve issues and optimize operations.
- Handled sensitive and high-value items with discretion and professionalism.
- Enhanced overall resident experience through attentive, detail-oriented service.
Concierge
Hyde Park Hospitality
South San Francisco
10.2024 - 05.2025
- Assist guests with personalized recommendations, enhancing their stay experience.
- Resolve guest inquiries efficiently, boosting satisfaction ratings.
- Coordinate team to ensure seamless service delivery.
- Manage guest requests, achieving high service standards.
- Implement feedback to improve guest services and satisfaction.
Optical Assistant
VROUVAS NICHOLAS & BALLA DR
San Francisco
12.2021 - 09.2022
- Streamlined appointment scheduling, reducing patient wait times and enhancing service efficiency.
- Supported office productivity through precise data entry and administrative assistance.
- Informed product adjustments via customer feedback analysis, boosting satisfaction levels.
- Facilitated patient flow by guiding them to examination rooms, ensuring a welcoming environment.
Education
Associate's degree - General Studies (Associates of Arts)
Foothill College
Skills
- Retail sales
- Phone triage
- Handling customer inquiries
- Protocol implementation
- Processing cash transactions
- Productivity software
- Guest relations
- Multi-line phone systems
- Communication skills
Timeline
Liaison
Luxer One
09.2025 - Current
Concierge
Hyde Park Hospitality
10.2024 - 05.2025
Optical Assistant
VROUVAS NICHOLAS & BALLA DR
12.2021 - 09.2022
Associate's degree - General Studies (Associates of Arts)
Foothill College