Veronica Arango
Monterey Park,CA
Summary
Committed and motivated Customer Service professional with exceptional client-relation and experience in a fast-paced, team-based environment. SUMMARY OF QUALIFICATIONS Customer Service Handled customer effectively by identifying needs, approaching complex situations in a first-call resolution manner. Proficient in Microsoft Outlook, Word Excel. Typing speed 45 WPM.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Seasonal Retail Associate
Kohl's
Mira Loma, CA
11.2019 - 01.2020
- Issued receipts and processed refunds, credits or exchanges.
- Used POS system to process sales, returns, online orders and gift card activations.
- Solicited, opened and activated Kohl's Charge applications.
Retirement Benefits Specialist
LACERA
Pasadena, CA
10.2013 - 06.2014
- Duties performed assigned to answering incoming telephone calls from members which includes researching and verifying retirement benefit information
- Reviewed and process member requests for payroll deductions, change of address, etc.
Sales Agent/Customer Service Representative
Auto Insurance Specialists
Cerritos, CA
10.2001 - 10.2012
- Assisted clients establishing auto policies
- Contacted insurance providers to verify insurance information
- Responsible for processing policy endorsements, updating policy information, meeting weekly call volume/sales quota
- Documented all client inquiries and comments thoroughly within a two-minute down time.
Education
Office Management
Pasadena City College
05.1995
Diploma - General Education
Schurr High School
06.1992
Skills
- Excellent Written and Verbal Communication
- POS Software
- Knowledge of Microsoft Office Suite, Outlook, Word, Excel-Intermediate level
- Engaging with Diverse Customers
Certification
- Licensed [Job Title] - [Timeframe]
Timeline
Seasonal Retail Associate
Kohl's
11.2019 - 01.2020
Retirement Benefits Specialist
LACERA
10.2013 - 06.2014
Sales Agent/Customer Service Representative
Auto Insurance Specialists
10.2001 - 10.2012
Office Management
Pasadena City College
Diploma - General Education
Schurr High School
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