VERONICA ARREOLA
San Antonio,United States
Summary
Customer service-oriented, self-motivated and efficiently assist high-level executives and managers on multiple organizational levels. Organized and trustworthy with confidential and personal information.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HR Generalist
Thomas J Henry Law, PLLC
04.2024 - 10.2024
- Coordinated and oversaw recruitment activities for new hires employing strategic staffing practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed policies and procedures to suggest productivity enhancements.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and monitored employee recognition programs.
- Pre-screened resumes prior to sending to the executive team hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed and implemented onboarding and orientation programs for new employees.
- Handled exit interviews for employees leaving the firm.
- Handled exits within the firm.
Receptionist Team Lead
Thomas J. Henry Law, PLLC
09.2023 - 04.2024
- Assist my team on how the escalation process is handled.
- Step in and take call if needed to make sure our client's concerns are being handled by our management team.
- Implement and improve processes to ensure efficient and smooth operation of the reception area, including managing visitor check-ins, scheduling appointments, and maintaining a neat and organized reception area.
- Develop and implement training programs for the reception team to improve their customer service skills, phone etiquette, and knowledge of the law firm's services.
- Supervise and mentor the receptionist team to ensure excellent customer service and efficient office operations.
- Coordinate with other departments in the firm to ensure smooth communication and collaboration between reception and other teams.
- Monitor and report on reception team performance metrics, such as call volume, call resolution rate, and customer satisfaction scores, to identify areas for improvement and ensure high-quality service delivery.
- Conduct regular performance evaluations for the receptionist team to assess their progress, identify areas for growth, and provide feedback for improvement.
- Assist with the development and implementation of new office policies and procedures to ensure the reception area operates efficiently and effectively.
- Develop and implement strategies to improve the receptionist team's time management skills and efficiency in handling multiple tasks simultaneously.
Executive Administrative Assistant
Thomas J. Henry Law,PLLC
03.2022 - 09.2023
- Responds to emails and other correspondence to facilitate communication and enhance business production.
- Assist VP of Legal Operations on any and all manager meeting calls.
- Prepare PowerPoints for our manager meetings and operations meetings.
- Work with each department manager to collect slides for their departments in our San Antonio, Corpus, Dallas, Houston, Austin and Puerto Rico offices.
- Coordinate zoom interviews for our HR department manager when needed.
- Submit reimbursement for travel expenses.
- Handle scheduling for our VP manager and prepare meeting agenda and materials.
- Assist in handling of our Brio reduction request and medical records request from paralegals and attorneys.
- Assist in our Warriors Program, I reach out to each department managers to get the top 10 percent candidates and provide accurate list to our HR department.
- Draft letters for my manager to review and approve before sending out.
- Coordinate and manage executive calendars, ensuring all appointments and meetings are scheduled efficiently and effectively.
- Manage and coordinate travel arrangements for executives, including flight bookings, hotel reservations, and transportation arrangements, ensuring that all travel needs are met efficiently and within budget.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Facilitated training and onboarding for incoming office staff.
CCD Legal Assistant
Thomas J. Henry Law, PLLC
02.2021 - 03.2022
- Communicate daily with our clients, adjusters and providers and also address any case status on property damage, or case issues with my attorney.
- Quickly and efficiently obtain police reports from various police agencies.
- Assist my attorney in setting up PI auto liability, uninsured, PIP and various claims.
- Coordinate and manage the calendar for the legal team, ensuring all deadlines are met and appointments are scheduled efficiently.
- Manage and prioritize workload to meet tight deadlines and ensure efficient case management.
- Oversee the organization and maintenance of all case files and documents, ensuring that they are up-to-date and easily accessible for the legal team.
- Prepare and maintain a comprehensive database of all client information, including contact details, case status, and communication history.
- Provide support in drafting and reviewing legal correspondence, such as demand letters and pip demands, to ensure accuracy and compliance with legal requirements.
Receptionist
Thomas J. Henry Law, PLLC
12.2017 - 02.2021
- Answer incoming calls from clients and potential new clients.
- Transfer incoming calls to our case managers, paraglegals and attorneys.
- Receive incoming documents.
- Start the process of the intake for a free consultation call and transfer the PNC to an intake attorney.
- Maintain the lobby area and make sure the area is presentable.
- Set up depositions and escort the video and court reporters to the conference rooms.
- Receive IO mail and make sure it gets picked up throughout the day.
- Maintaining accurate and up-to-date records of client interactions and appointments.
- Greet clients and visitors in a professional and friendly manner, ensuring they feel welcome and comfortable in the office environment.
Customer Service Representative
Pest Shield Pest Control
04.2010 - 12.2017
- Assist clients with new or existing pest control and lawn services.
- Develop and maintain strong customer relationships to ensure customer satisfaction and repeat business.
- Proactively follow up with customers to ensure their satisfaction with our pest control and lawn services.
- Provide detailed information to clients about pest control and lawn services, including pricing, scheduling, and service options.
- Coordinate with the pest control technicians to schedule appointments and ensure timely service delivery.
- Handle customer inquiries and complaints in a professional and timely manner to ensure customer satisfaction.
Operations Specialist
Manpower Wachovia Bank
12.2008 - 03.2010
- Receive and process incoming loan documents.
- Scan incoming loan documents.
- Receive incoming mail.
- Process credit applications.
- Review and validate loan documents for accuracy and completeness.
Education
Thomas Jefferson High School
San Antonio06.2000
Skills
- Customer service-oriented
- Self-motivated
- Efficiently assist high-level executives and managers
- Organized
- Trustworthy
- Leadership
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office Outlook
- Management
- Ability to Multitask
- Ability to Work in a Team
- Scheduling
- Call Handling
- Operations
- Microsoft PowerPoint
- Data Entry
- Case Management
- Medical Records
- Records Management
- Internal Communications
- Onboarding and Orientation
- Recruiting
- Candidate Sourcing
- Wages and salary
References
Upon Request.
Certification
- CNP - Certified Notary Public
Contact
San Antonio, Texas 78201
Timeline
HR Generalist
Thomas J Henry Law, PLLC
04.2024 - 10.2024
Receptionist Team Lead
Thomas J. Henry Law, PLLC
09.2023 - 04.2024
Executive Administrative Assistant
Thomas J. Henry Law,PLLC
03.2022 - 09.2023
CCD Legal Assistant
Thomas J. Henry Law, PLLC
02.2021 - 03.2022
Receptionist
Thomas J. Henry Law, PLLC
12.2017 - 02.2021
Customer Service Representative
Pest Shield Pest Control
04.2010 - 12.2017
Operations Specialist
Manpower Wachovia Bank
12.2008 - 03.2010
Thomas Jefferson High School