VERONICA ARREOLA
San Antonio,United States
Summary
Customer service-oriented, self-motivated and efficiently assist high-level executives and managers on multiple organizational levels. Organized and trustworthy with confidential and personal information.
Overview
16
16
years of professional experience
1
1
Certification
Work History
HR Generalist
Thomas J Henry Law, PLLC
San Antonio, TX
04.2024 - 10.2024
- Coordinated and oversaw recruitment activities for new hires employing strategic staffing practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed policies and procedures to suggest productivity enhancements.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and monitored employee recognition programs.
- Pre-screened resumes prior to sending to the executive team hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Developed and implemented onboarding and orientation programs for new employees.
- Handled exit interviews for employees leaving the firm.
- Handled exits within the firm.
Receptionist Team Lead
Thomas J. Henry Law, PLLC
San Antonio
09.2023 - 04.2024
- Assist my team on how the escalation process is handled.
- Step in and take call if needed to make sure our client's concerns are being handled by our management team.
- Implement and improve processes to ensure efficient and smooth operation of the reception area, including managing visitor check-ins, scheduling appointments, and maintaining a neat and organized reception area.
- Develop and implement training programs for the reception team to improve their customer service skills, phone etiquette, and knowledge of the law firm's services.
- Supervise and mentor the receptionist team to ensure excellent customer service and efficient office operations.
- Coordinate with other departments in the firm to ensure smooth communication and collaboration between reception and other teams.
- Monitor and report on reception team performance metrics, such as call volume, call resolution rate, and customer satisfaction scores, to identify areas for improvement and ensure high-quality service delivery.
- Conduct regular performance evaluations for the receptionist team to assess their progress, identify areas for growth, and provide feedback for improvement.
- Assist with the development and implementation of new office policies and procedures to ensure the reception area operates efficiently and effectively.
- Develop and implement strategies to improve the receptionist team's time management skills and efficiency in handling multiple tasks simultaneously.
Executive Administrative Assistant
Thomas J. Henry Law,PLLC
San Antonio
03.2022 - 09.2023
- Responds to emails and other correspondence to facilitate communication and enhance business production.
- Assist VP of Legal Operations on any and all manager meeting calls.
- Prepare PowerPoints for our manager meetings and operations meetings.
- Work with each department manager to collect slides for their departments in our San Antonio, Corpus, Dallas, Houston, Austin and Puerto Rico offices.
- Coordinate zoom interviews for our HR department manager when needed.
- Submit reimbursement for travel expenses.
- Handle scheduling for our VP manager and prepare meeting agenda and materials.
- Assist in handling of our Brio reduction request and medical records request from paralegals and attorneys.
- Assist in our Warriors Program, I reach out to each department managers to get the top 10 percent candidates and provide accurate list to our HR department.
- Draft letters for my manager to review and approve before sending out.
- Coordinate and manage executive calendars, ensuring all appointments and meetings are scheduled efficiently and effectively.
- Manage and coordinate travel arrangements for executives, including flight bookings, hotel reservations, and transportation arrangements, ensuring that all travel needs are met efficiently and within budget.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Facilitated training and onboarding for incoming office staff.
CCD Legal Assistant
Thomas J. Henry Law, PLLC
San Antonio
02.2021 - 03.2022
- Communicate daily with our clients, adjusters and providers and also address any case status on property damage, or case issues with my attorney.
- Quickly and efficiently obtain police reports from various police agencies.
- Assist my attorney in setting up PI auto liability, uninsured, PIP and various claims.
- Coordinate and manage the calendar for the legal team, ensuring all deadlines are met and appointments are scheduled efficiently.
- Manage and prioritize workload to meet tight deadlines and ensure efficient case management.
- Oversee the organization and maintenance of all case files and documents, ensuring that they are up-to-date and easily accessible for the legal team.
- Prepare and maintain a comprehensive database of all client information, including contact details, case status, and communication history.
- Provide support in drafting and reviewing legal correspondence, such as demand letters and pip demands, to ensure accuracy and compliance with legal requirements.
Receptionist
Thomas J. Henry Law, PLLC
San Antonio
12.2017 - 02.2021
- Answer incoming calls from clients and potential new clients.
- Transfer incoming calls to our case managers, paraglegals and attorneys.
- Receive incoming documents.
- Start the process of the intake for a free consultation call and transfer the PNC to an intake attorney.
- Maintain the lobby area and make sure the area is presentable.
- Set up depositions and escort the video and court reporters to the conference rooms.
- Receive IO mail and make sure it gets picked up throughout the day.
- Maintaining accurate and up-to-date records of client interactions and appointments.
- Greet clients and visitors in a professional and friendly manner, ensuring they feel welcome and comfortable in the office environment.
Customer Service Representative
Pest Shield Pest Control
San Antonio
04.2010 - 12.2017
- Assist clients with new or existing pest control and lawn services.
- Develop and maintain strong customer relationships to ensure customer satisfaction and repeat business.
- Proactively follow up with customers to ensure their satisfaction with our pest control and lawn services.
- Provide detailed information to clients about pest control and lawn services, including pricing, scheduling, and service options.
- Coordinate with the pest control technicians to schedule appointments and ensure timely service delivery.
- Handle customer inquiries and complaints in a professional and timely manner to ensure customer satisfaction.
Operations Specialist
Manpower Wachovia Bank
12.2008 - 03.2010
- Receive and process incoming loan documents.
- Scan incoming loan documents.
- Receive incoming mail.
- Process credit applications.
- Review and validate loan documents for accuracy and completeness.
Education
Thomas Jefferson High School
San Antonio06.2000
Skills
- Customer service-oriented
- Self-motivated
- Efficiently assist high-level executives and managers
- Organized
- Trustworthy
- Leadership
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office Outlook
- Management
- Ability to Multitask
- Ability to Work in a Team
- Scheduling
- Call Handling
- Operations
- Microsoft PowerPoint
- Data Entry
- Case Management
- Medical Records
- Records Management
- Internal Communications
- Onboarding and Orientation
- Recruiting
- Candidate Sourcing
- Wages and salary
References
Upon Request.
Certification
- CNP - Certified Notary Public
Contact
San Antonio, Texas 78201
Timeline
HR Generalist
Thomas J Henry Law, PLLC
04.2024 - 10.2024
Receptionist Team Lead
Thomas J. Henry Law, PLLC
09.2023 - 04.2024
Executive Administrative Assistant
Thomas J. Henry Law,PLLC
03.2022 - 09.2023
CCD Legal Assistant
Thomas J. Henry Law, PLLC
02.2021 - 03.2022
Receptionist
Thomas J. Henry Law, PLLC
12.2017 - 02.2021
Customer Service Representative
Pest Shield Pest Control
04.2010 - 12.2017
Operations Specialist
Manpower Wachovia Bank
12.2008 - 03.2010
Thomas Jefferson High School