Veronica R. Hernandez
Las Cruces,NM
Summary
Medical assistant with 20+ years of experience working with patients in patient care, advocating for patients and clerical work.
Experienced with patient care management, providing essential support and comfort to patients. Utilizes effective communication and clinical skills to enhance patient experience. Strong understanding of healthcare protocols and collaborative teamwork.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
Ivim Health
11.2024 - 05.2025
- Enhanced patient satisfaction by providing timely and compassionate care.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
Certified Medical Assistant
Memorial Weight Loss Center
Las Cruces, NM
11.2022 - 11.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Certified Medical Assistant
Mountain View Regional Medical Center
09.2019 - 11.2022
- I work with providers by getting patients ready prior to their appointments, as in doing vital signs, assisting in small procedures, EKG’s, phlebotomy, testing for Covid-19, Strep or Flu. I would call patients to give their test results, schedule them appointments, get prior authorizations for medications, x-rays or going to another specialist. I answer phone calls and advocate for patients.
Admissions/Medical Assistant
Memorial Medical Center
12.2014 - 09.2019
- I preregister the patients before going back to see the provider in the ER, Lab and procedures. I get eligibility and benefits from the patient’s insurances. I discharge patients and collect money from patients for their copays, deductibles and coinsurance when needed. I work on the computer and answer phones. I work in the surgical services at Memorial Medical Center Health Plex, I help prepare the patients prior to surgery such as doing the vital signs. I also work in the post-operative area taking out the I.V. and discharging the patient home. I prepare charts for the following day and make calls to confirm surgical appointments. I stock rooms and prepare rooms every day. I call the patients to confirm appointments, make or change appointments.
Medical Assistant
Dr. Kolosseus/Rio Grande Urology
01.2003 - 12.2014
- I answered phones, scheduled patients, got eligibility and benefits for patients. I collected money for copays, deductibles and coinsurance when needed. I assisted the physician with procedures such as vasectomies, cystoscopies, minor surgeries and prostate biopsies. I inserted catheters, gave injections, urodynamic procedures and taught basic wound care to patients. I did the ordering for the office and was the HIPPA compliance officer. I also did basic vital signs such as blood pressure, weight, height, pulse and temperature check. I would schedule patients for other procedures outside of the office for surgery and/or cancer treatment. I also translated for the doctor occasionally.
Education
Bachelor's - Human Services
University of Phoenix
Santa Teresa, NM05.2013
Associate of Science -
Computer Career Center
El Paso, TX05.2009
Skills
- Willingness to learn
- Teamwork
- Patient assessments
- Phlebotomy techniques
- EMR / EHR
- Time management
- Multitasking
- Patient care
- Vital signs
- Basic life support
- Empathy and compassionate care
- Patient scheduling
- Medication administration
- Specimens collection and processing
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
English
Timeline
Patient Care Specialist
Ivim Health
11.2024 - 05.2025
Certified Medical Assistant
Memorial Weight Loss Center
11.2022 - 11.2024
Certified Medical Assistant
Mountain View Regional Medical Center
09.2019 - 11.2022
Admissions/Medical Assistant
Memorial Medical Center
12.2014 - 09.2019
Medical Assistant
Dr. Kolosseus/Rio Grande Urology
01.2003 - 12.2014
Bachelor's - Human Services
University of Phoenix
Associate of Science -
Computer Career Center
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