Madison Cleveland

• Patient Care Specialist

-Provided compassionate support to frustrated patients by answering questions and resolving concerns

-Managed telehealth appointments across 7 clinics, ensuring seamless virtual care experiences

-Assisted with clinic marketing through social media, including TikTok content creation and Facebook Live events

• Front Desk

-Greeted and checked in patients, creating a welcoming and informed visit experience

-Educated patients on their appointments and clinic procedures, addressing any questions with clarity and empathy

• Scheduler

-Handled high call volumes to schedule appointments for 7 clinics, maintaining efficient and organized calendars

-Managed medical records, including sending and requesting referrals and documentation with attention to detail

• Promoted and educated customers on store credit card benefits, successfully encouraging sign-ups and contributing to credit card sales goals while processing transactions at the register
• Proactively approached shoppers to offer assistance, upsell promotions, and ensure a positive and welcoming experience
• Assisted in executing in-store marketing strategies, including signage setup and promotional displays
• Supported backroom operations, including stock replenishment and inventory organization

• Led sport-specific workout sessions for 8 different collegiate athletic teams, ensuring training aligned with team goals
• Made real-time decisions and modifications to workouts in response to injuries or athlete needs
• Demonstrated strong leadership by effectively commanding large training sessions, including male-dominated teams, as a female intern
• Fostered a focused, high-energy training environment while maintaining safety and motivation across all athlete groups