VERONICA BILLINGTON-DIAZ
Clayton
Summary
Leasing Consultant with 2+ years of diverse experience in office administration and customer service. Proficient in handling tenant relations, ensuring timely rent collections, and maintaining high customer satisfaction through effective communication and event organization. Skilled in negotiation, time management, and upselling techniques, aiming to leverage these abilities to enhance leasing processes and tenant engagement.
Versatile professional effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
9
9
years of professional experience
Work History
Leasing Professional
Apartment Dynamics
Raleigh
07.2024 - Current
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance, and administration of various properties..
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Ensured compliance with fair housing laws throughout the entire leasing process.
Office Administration
Yes Communities
Raleigh
01.2023 - 07.2024
- Assisted with office administration tasks such as filing paperwork or entering data into computer systems.
- Created policies and procedures related to office administration including filing systems and document control processes.
- Managed office supplies inventory ensuring that there is always enough stock on hand.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Utilized collections software and databases for efficient account management.
Customer Service, Cashier
Kickback Jacks
Southern Pines
01.2022 - 01.2023
Postmates Delivery Driver
Postmates
Pittsboro
03.2019 - 01.2023
- Processed food and drink orders, enhancing transaction efficiency.
- Worked flexible schedules and extra shifts, meeting business needs.
- Resolved customer issues, boosting satisfaction and loyalty.
- Upsold products, increasing revenue by a measurable margin.
- Trained new staff on service protocols, improving team performance.
- Ordered, shopped, and picked up food orders, ensuring timely and accurate deliveries.
- Inspected load security and checked for damages, maintaining high safety standards.
- Delivered packages to customer doorsteps and business offices, enhancing customer satisfaction.
- Managed customer inquiries and complaints professionally, resolving issues promptly.
- Operated vehicle safely in congested areas without traffic violations, improving route efficiency.
Delivery Driver
Kirk amos
Durham
08.2020 - 04.2021
- Read maps and GPS for accurate deliveries, ensuring timely arrival at customer locations.
- Loaded and secured items in truck to prevent damage during transit.
- Operated vehicle safely in congested areas, maintaining a clean driving record.
- Delivered packages to various destinations, including residences and business offices.
- Planned efficient routes to avoid delays, maintaining a positive customer experience.
- Completed 150-190 deliveries daily, ensuring timely and accurate package distribution.
- Adhered to traffic laws, reducing company liability and ensuring load safety.
- Followed company policies for safe vehicle operations, enhancing delivery efficiency.
- Utilized maps, oral, and written instructions, and GPS technology for precise deliveries.
- Worked scheduled hours and additional shifts during peak periods, supporting team needs.
Amazon Delivery Driver
Metrowest packaging
Milford
04.2019 - 02.2020
CNA - Certified Nursing Assistant
Woonsocket Health and Rehabilitation Center
Woonsocket
04.2017 - 04.2019
- Supported daily living activities for patients with limited mobility, enhancing their quality of life.
- Assisted nursing staff with daily rounds and vital signs documentation, ensuring patient safety.
- Facilitated patient feeding, addressing individual needs for improved nutrition and care.
- Provided high-quality care in assisted living, meeting diverse resident needs effectively.
- Responded to call lights promptly, ensuring patient comfort and adjusting equipment as needed.
- Assisted patients with daily living activities and mobility tasks, ensuring comfort and safety.
- Supported nursing staff by documenting vital signs and responding to patient calls promptly.
- Monitored and addressed patient wounds, behavioral issues, and symptoms, enhancing overall care.
- Maintained strict infection control policies in all patient areas, reducing infection rates.
- Recorded patient information and care activities in electronic health records accurately.
Certified Nursing Assistant
Trinity Health and Rehabilitation Center
Woonsocket
01.2016 - 04.2017
Education
High School Diploma -
Venice Senior High School
Venice, FL06.2014
Skills
- Telephone operations
- Upselling Techniques
- Reliability
- Dependability
- Integrity
- Negotiation
- Time Management
- Fair housing compliance
- Time management
- Problem solving
- Microsoft office
- Market tracking
- Goal-oriented mindset
- Training and mentoring
Mentors
- Aimee Richards, Service Advisor of Crown Honda, (941) 916-0395
- Isuara Alves, Lead Nurse of Woonsocket Health Center, (401) 497-1717
- Brittany Stephens, Masters of Finance at Hoke County NC, (910) 723-2228
- Dolores Espek, Community Manager at Greystar, (919)-337-5833
- Katie Krauthause- Public Health for Clinical trials, (609) 214-0201
Timeline
Leasing Professional
Apartment Dynamics
07.2024 - Current
Office Administration
Yes Communities
01.2023 - 07.2024
Customer Service, Cashier
Kickback Jacks
01.2022 - 01.2023
Delivery Driver
Kirk amos
08.2020 - 04.2021
Amazon Delivery Driver
Metrowest packaging
04.2019 - 02.2020
Postmates Delivery Driver
Postmates
03.2019 - 01.2023
CNA - Certified Nursing Assistant
Woonsocket Health and Rehabilitation Center
04.2017 - 04.2019
Certified Nursing Assistant
Trinity Health and Rehabilitation Center
01.2016 - 04.2017
High School Diploma -
Venice Senior High School