Veronica Brown
Victorville
Overview
1
1
year of professional experience
Work History
Phone Banker
Wells Fargo
12.2024 - 06.2025
- Assisted customers with account inquiries and transaction processing.
- Resolved customer concerns efficiently through effective communication and problem-solving skills.
- Processed payments and transfers, ensuring accuracy in all transactions.
- Educated clients on banking products and services to enhance their financial knowledge.
- Maintained compliance with regulations while handling sensitive customer information securely.
Canvasser
SEIU
10.2024 - 11.2024
- Engaged community members to promote union initiatives and gather support for labor rights.
- Conducted surveys to assess public opinion on key issues affecting workers' rights and benefits.
- Distributed informational materials to educate constituents about union activities and upcoming events.
- Collaborated with team members to strategize outreach efforts and enhance engagement effectiveness.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
Education
High School Diploma -
Apple Valley High
Apple Valley, CACriminal Justice
Barstow College
Barstow, CASkills
- Goal oriented
- Conflict de-escalation
- Time tracking
- Call management
- Building rapport
- Positive attitude
- Teamwork
- Customer service
- Honest and dependable
- Attention to detail
Timeline
Phone Banker
Wells Fargo
12.2024 - 06.2025
Canvasser
SEIU
10.2024 - 11.2024
High School Diploma -
Apple Valley High
Criminal Justice
Barstow College