VERONICA CABALLERO-OTHON
San Diego,US
Summary
Ambitious leader with knack for motivating teams and ensuring operational excellence through articulate communication and proactive approach. Enterprising and socially adept, consistently driving high performance and fostering positive work environment.
Overview
4
4
years of professional experience
Work History
Shift Leader
Einsten Bagels
San Diego, CA
06.2025 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored food safety practices, ensuring compliance with health regulations and maintaining high-quality standards.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared high-quality beverages according to established recipes and customer preferences.
- Placed weekly food order
- Did weekly/quarter count of food and paper product.
- Opened/Closed store
Shift Leader
LUNA GRILL
San Diego, CA
05.2024 - 04.2025
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints.
- Monitored team performance to ensure quality standards were met.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Provided guidance on how to handle difficult customer situations in a professional manner.
Cashier
LUNA GRILL
San Diego, CA
08.2023 - 05.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Assisted with training and mentoring new team members.
Cashier
THE HABIT BURGER GRILL
San Diego, CA
10.2022 - 04.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Greeted and informed customers of products, fostering positive store experiences.
- Processed customer orders and ensured the accuracy of their purchases.
- Operated the POS system efficiently to ensure accurate transactions.
Education
Bachelors - Child Development
San Diego State University
San Diego, CA, US05.2028
Skills
- Positive attitude
- Team leadership
- Cash handling
- Problem-solving
- Inventory counts
Languages
English Fluent
Spanish Conversational
Timeline
Shift Leader
Einsten Bagels
06.2025 - Current
Shift Leader
LUNA GRILL
05.2024 - 04.2025
Cashier
LUNA GRILL
08.2023 - 05.2024
Cashier
THE HABIT BURGER GRILL
10.2022 - 04.2023
Bachelors - Child Development
San Diego State University