Veronica Cantu
Mission,TX
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and streamlining operations. Excelled in stock management and work planning, significantly improving operational efficiency. Skilled in motivating teams to exceed sales targets while delivering exceptional customer service. Demonstrates strong time management and inventory counting abilities, ensuring optimal stock levels and financial accuracy.
Overview
24
24
years of professional experience
Work History
Seller
IPLB
McAllen, TX
10.2024 - Current
- Provided technical advice on product use and operation.
- Monitored stock levels and placed orders for replenishment when needed.
- Identified customer needs and recommended appropriate products.
- Monitored competitor activity and adjusted strategies accordingly.
Assistant Manager
Soma
McAllen, Texas
10.2016 - 10.2017
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
Assistant Manager
Charming Charlie
McAllen, TX
10.2015 - 10.2016
- Store Operations
- Store visual floor set, and merchandise.
- Conducted regular team meetings to discuss goals, objectives, and accomplishments.
- Provided support in training new employees on all aspects of their job responsibilities.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manager
The Disney Store
McAllen, TX
09.2006 - 11.2010
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Trained new employees on store policies, procedures and customer service standards.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Assistant Store Manager
Express Clothing
McAllen, TX
11.2000 - 09.2006
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
High School Diploma -
UANL
Monterrey, MexicoSkills
- Stock management
- Work Planning and Prioritization
- Customer service
- Cash auditing
- Time management
- Inventory counting
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Seller
IPLB
10.2024 - Current
Assistant Manager
Soma
10.2016 - 10.2017
Assistant Manager
Charming Charlie
10.2015 - 10.2016
Assistant Store Manager
The Disney Store
09.2006 - 11.2010
Assistant Store Manager
Express Clothing
11.2000 - 09.2006
High School Diploma -
UANL
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