Veronica Cardenas
Richmond,TX
Summary
Proven leader and dedicated professional with a track record of enhancing operational efficiency at Café Madeleine. Expert in customer engagement and skilled in cash handling, I have successfully implemented cost-saving measures and fostered strong supplier relationships, ensuring top-notch service quality.
My work ethic and exceptional customer service skills have consistently improved guest experiences and team performance.
Overview
12
12
years of professional experience
Work History
Server
Kimson Cafe
Houston, TX
09.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier Team Lead
Academy Sports Outdoors
Houston
06.2022 - 05.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Manager of Operations
Café Madeleine
San Diego, CA
10.2013 - 12.2015
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Negotiated with suppliers for better pricing on high-quality beans, enhancing product quality while maintaining profit margins.
Barista
Café Madeleine
San Diego, CA
10.2012 - 10.2013
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
GED -
UNIVER
Guadalajara, Jalisco Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier Team Lead
Academy Sports Outdoors
06.2022 - 05.2024
Server
Kimson Cafe
09.2018 - Current
Manager of Operations
Café Madeleine
10.2013 - 12.2015
Barista
Café Madeleine
10.2012 - 10.2013
GED -
UNIVER