Veronica Castillo Cruz
Leadville,CO
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Current student at CMC obtaining more knowledge and skills in healthcare. Future goal is to become a flight paramedic for flight for life. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Shaw Cancer Center
Edwards, CO
06.2023 - Current
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Provided emotional support for patients and families during difficult times.
- Instructed new employees on proper techniques of performing daily tasks.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Recorded patient conditions and vital signs before and after medical operations.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Greeted patients upon arrival
- Scheduled patients for follow up appointments, Bone Marrow Biopsy's etc.
Dental Assistant
Summit Pediatric Dental Group
Frisco , CO
03.2023 - 04.2023
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Laid out dental instruments and equipment before procedures.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Phlebotomist
LabCorp
Frisco , CO
05.2022 - 10.2022
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Provided excellent customer service while interacting with patients.
- Responded quickly and effectively to emergency situations.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Input medical and insurance information into database for inclusion in patient records.
Medical Assistant
Centura Health Physician Group Summit Cardiology
Frisco, CO
10.2021 - 05.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs directed by the physicians.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Placed holter monitors and event monitors.
- Handled general office duties to support administrative staff during peak hours.
Patient Care Technician/MA
St. Vincent Health
Leadville, CO
01.2020 - 08.2020
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Explained treatment procedures to patients and their families.
- Assisted with patient transfers from bed to wheelchair or other assistants as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
Seasonal Sales Associate
Bath and Body Works, Limited Brands
Silverthorne, CO
08.2019 - 12.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Front Desk Assistant
Rocky Mountain General Counsel
Leadville, CO
06.2019 - 08.2019
- Assisted guests with check-in and checkout procedures, including taking payments for room charges.
- Greeted customers upon arrival and provided appropriate information regarding hotel services.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Maintained accurate records of guest accounts using computerized systems.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
- Date-stamped, sorted and racked incoming mail and messages.
- Arranged tours, taxis or restaurant reservations for customers.
- Transmitted and received messages using telephones or telephone switchboards.
Education
Phlebotomy
Colorado Mountain College
Leadville, CO05-2024
IV Therapy
Colorado Mountain College
Leadville, CO01-2021
Emergency Medical Technician
Colorado Mountain College
01-2020
High School Diploma -
Lake County High School
Leadville, CO05-2019
Skills
- Restocking supplies
- Sterilization techniques
- Specimen Collection
- Patient Observation
- Mobility Assistance
- Vital signs monitoring
- Emergency Response
- Feeding Assistance
- Professional Bedside Manner
- Blood Glucose Monitoring
- Word, Excel, Powerpoint
- Charting in Atena, Epic, Power chart
- IV therapy
- Phlebotomy
- EKG's
- Patient Stabilization
- Emergency Management
- CPR and First Aid
- Basic Life Support
Certification
- EMT B Certification Natianol and State certified
- Phlebotomy Cerficiation
- IV Certification
Accomplishments
The National Society of Leadership and Success.
Timeline
Patient Care Technician
Shaw Cancer Center
06.2023 - Current
Dental Assistant
Summit Pediatric Dental Group
03.2023 - 04.2023
Phlebotomist
LabCorp
05.2022 - 10.2022
Medical Assistant
Centura Health Physician Group Summit Cardiology
10.2021 - 05.2022
Patient Care Technician/MA
St. Vincent Health
01.2020 - 08.2020
Seasonal Sales Associate
Bath and Body Works, Limited Brands
08.2019 - 12.2019
Front Desk Assistant
Rocky Mountain General Counsel
06.2019 - 08.2019
Phlebotomy
Colorado Mountain College
IV Therapy
Colorado Mountain College
Emergency Medical Technician
Colorado Mountain College
High School Diploma -
Lake County High School
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