VERONICA CEJA
San Jacinto
Summary
Dynamic and highly dependable professional with extensive experience in healthcare and customer service. I excelled in patient education and compliance. Proven communication skills and a fast-learning ability drive my success in optimizing workflows and improving client satisfaction across diverse roles.
Overview
12
12
years of professional experience
Work History
Phlebotomist
Bio Laboratory
09.2022 - 05.2023
- Collected blood specimens using venipuncture and capillary techniques while ensuring patient comfort.
- Maintained compliance with safety protocols and infection control standards during all phlebotomy procedures.
- Collaborated with healthcare professionals to coordinate patient care and optimize blood draw schedules.
- Educated patients about the phlebotomy process, alleviating concerns and enhancing overall experience.
Medical Assistant
Valley OBGYN Medical Group
Hemet
06.2017 - 08.2022
- Assisted in patient intake, documenting medical histories and vital signs accurately.
- Coordinated appointment schedules, optimizing clinic workflow and patient access to services.
- Supported healthcare providers during examinations, ensuring necessary instruments were prepared and sterile.
- Educated patients on medication usage and post-treatment care instructions effectively.
Office Manager
Las Palmas Medical Group
Hemet
02.2011 - 06.2017
- Oversaw daily office operations, ensuring efficient workflow and resource allocation.
- Coordinated administrative support for multiple departments, enhancing interdepartmental communication.
- Implemented office procedures that improved operational efficiency and reduced downtime.
- Managed vendor relationships, negotiating contracts to achieve cost-effective solutions.
Education
High School Diploma -
Beaumont High School
Beaumont, CASkills
- Customer Service
- Communication skills
- Highly dependable
- Fast learner
- Goal oriented
- Bilingual in Spanish with ability to write and read in fluent language
- Multitasking skills
- Multi-line phone skills
- Exceptional time management skills
Languages
Spanish, Native or Bilingual
Timeline
Phlebotomist
Bio Laboratory
09.2022 - 05.2023
Medical Assistant
Valley OBGYN Medical Group
06.2017 - 08.2022
Office Manager
Las Palmas Medical Group
02.2011 - 06.2017
High School Diploma -
Beaumont High School