Veronica Clothier
Bellmawr,NJ
Summary
I have a diverse background that bridges education and technology, enabling me to excel in fast-paced, customer-focused environments. In my current IT role, I frequently interact with enterprise clients, acting as a liaison to identify and resolve complex technical issues. I work with new technologies every day—managing client-specific configurations, troubleshooting challenges, and consistently seeking ways to optimize performance.
My goal is to keep expanding my knowledge, embrace innovation, and deliver exceptional service to every organization and individual I support.
Overview
13
13
years of professional experience
Work History
IT Consultant
Miles Technologies
Lumberton, New Jersey
04.2024 - Current
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Documented processes related to IT services provided by the company.
- Installed and configured computer hardware operating systems and applications according to customer requirements.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Provided technical support to customers and internal users via phone, email and remote access tools.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
English Second Language Teacher
Little Seeds Academy
Seoul, South Korea
01.2021 - 01.2023
- Designing and administering English curriculum for children from preschool through third grade
- Responsible for subjects including literacy, phonics, writing, and conversation
- Administering student-level placement tests
- Ensuring an organized and maintained classroom
- Executing daily evaluation reports
- Creating interactive activities for holiday events (crafts, games, parties, etc)
Lead Program Coordinator
Garden State Discovery Museum
Cherry Hill, NJ
01.2017 - 01.2019
- Developed training programs for new employees
- In charge of training incoming museum educators and floor staff
- Trained educators on 20+ workshop programs
- Coordinated with schools to implement educational programs into their curriculum
Museum Educator
Garden State Discovery Museum
Cherry Hill, NJ
01.2015 - 01.2017
- Worked with Museum Director to create a grant for Camden, NJ public schools
- Designed the program “Artology” with funding from a grant
- Taught Artology to over 10 Camden public schools - a program focused on blending art through science using the acronym “STEAM – Science Technology Engineering Arts Math.”
- Wrote educational workshops for visiting schools and outreach programs
- Presented science, arts, humanities, environmental, and cultural workshops to audiences of 100+ kids and adults
- Educated daily museum visitors on over 30 museum exhibits
- Created 3 individual workshops “The Science of Slime”, “The Science of Sound”, and “Artology” used for school trips, outreaches, and birthday parties
- Wrote and Directed “Who Done It” an after-hours mystery event for children
- Designed and instructed a science program for preschool through second-grade students at Temple Beth Shalom - Outreach
- Designed and instructed science and general education programs for preschool through fifth-grade students at Westfield Friends - Outreach
Front Desk & Store Sale Associate
Garden State Discovery Museum
Cherry Hill, NJ
01.2014 - 01.2015
- Closed registers
- Sold yearly memberships
- Maintained membership database
Floor Staff
Garden State Discovery Museum
Cherry Hill, NJ
01.2012 - 01.2014
- Hosted over 500 birthday parties
- Received 5 out of 5 reviews on all birthday surveys
- Maintained museum exhibits for cleanliness and organization
Education
Bachelor of Fine Arts - Linguistics, English
Rutgers State University
Camden, NJ01.2020
Skills
- Information technology infrastructure
- Networking and Security (firewalls and VPNs)
- Working with Microsoft, Cisco, AWS, and Google Cloud products
- Writing clear technical documentation for IT teams and clients
- Manage expectations with clear timelines, and realistic solutions
- Develop a structured approach to troubleshooting
Volunteer Experience
- Participant, Rutgers International Students Buddy Program, 01/20
- Participant, International Student’s Association of Rutgers, 01/19 - 12/20
- Participant, Seoul National University Buddy Program, 01/19 - 12/20
- Participant, Multiple Sclerosis Walk, 01/01 - 12/08
Accomplishments
- Received a Top Performer award for customer service within my first 6 months at Miles Technologies
References
References available upon request.
Timeline
IT Consultant
Miles Technologies
04.2024 - Current
English Second Language Teacher
Little Seeds Academy
01.2021 - 01.2023
Lead Program Coordinator
Garden State Discovery Museum
01.2017 - 01.2019
Museum Educator
Garden State Discovery Museum
01.2015 - 01.2017
Front Desk & Store Sale Associate
Garden State Discovery Museum
01.2014 - 01.2015
Floor Staff
Garden State Discovery Museum
01.2012 - 01.2014
Bachelor of Fine Arts - Linguistics, English
Rutgers State University
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