Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Veronica Cody

Derby,CT

Summary

Dynamic and detail-oriented professional with extensive experience in customer service at Hawley Lane Shoes. Proven expertise in drawer balancing and returns processing, complemented by strong interpersonal skills. Recognized for enhancing customer satisfaction and driving sales through effective product recommendations and efficient transaction handling. Committed to maintaining high standards in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Cashier

Hawley Lane Shoes
05.2023 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Assisted customers with returns, refunds and resolving transaction issues.

Medical Receptionist

AFC Urgent Care
08.2023 - 12.2024
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Maintained current and accurate medical records for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.

Dining Room Coordinator

Wesley Heights Elementary
09.2018 - 09.2021
  • Coordinated dining service with other departments.
  • Supervised wait staff during meal service.
  • Served as host for diners to drive pleasurable dining experiences.
  • Followed OSHA, safety, health, and sanitation guidelines.
  • Maintained clean, safe, and hazard-free work environment.

Call Center Representative

Amazon
01.2020 - 06.2021
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded proactively and positively to rapid change.

Cashier

Lowes Home Improvment
08.2012 - 09.2018
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma - Bussiness

Thomas Jefferson High School
Brooklyn, NY
06.1995

Skills

  • Drawer balancing
  • Product restocking
  • Returns processing
  • Identification checks

Timeline

Medical Receptionist

AFC Urgent Care
08.2023 - 12.2024

Cashier

Hawley Lane Shoes
05.2023 - Current

Call Center Representative

Amazon
01.2020 - 06.2021

Dining Room Coordinator

Wesley Heights Elementary
09.2018 - 09.2021

Cashier

Lowes Home Improvment
08.2012 - 09.2018

High School Diploma - Bussiness

Thomas Jefferson High School

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Veronica Cody