Veronica Collins
Redlands,CA
Summary
Seasoned Sales Associate with consistent record of exceeding quotas in sales environments. Delivers exceptional customer service and product expertise to drive customer satisfaction ratings. Proficient in use and troubleshooting of POS systems.
Overview
35
35
years of professional experience
Work History
Sales Associate
Bob's Discount Furniture
Redlands, CA
06.2019 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Sales Associate
Mathis Brothers Furniture
Ontario, CA - California
01.2018 - 06.2020
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
- Increased sales by offering advice on purchases and promoting additional products.
Owner/Operator
Veronica Collins Shears
Santa Monica, CA - California
01.1989 - 12.2019
- Managed day-to-day business operations.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
- Created and monitored promotional approaches to increase sales and profit levels.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Education
Associate of Arts - General Studies
Mount San Antonio Junior College
Walnut, CAHigh School Diploma -
William Workman High School
City Of Industry, CA06.1979
Skills
- Sales trends
- Relationship building
- Upselling
- Problem-solving skills
- Cash register operation
- Product and service sales
- Excellent people skills
- Point of sale operation
- Shipment processing
- Exceptional customer service
- Merchandising understanding
- Sales expertise
- Multi-tasking strength
- Furniture product knowledge
Timeline
Sales Associate
Bob's Discount Furniture
06.2019 - Current
Sales Associate
Mathis Brothers Furniture
01.2018 - 06.2020
Owner/Operator
Veronica Collins Shears
01.1989 - 12.2019
Associate of Arts - General Studies
Mount San Antonio Junior College
High School Diploma -
William Workman High School
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