Veronica Cottick
Davisburg,MI
Summary
Dynamic Surgery Scheduler with extensive experience at Tenet Health, adept at coordinating outpatient procedures and ensuring HIPAA compliance. Recognized for educating patients effectively, leading to reduced complications. Skilled in obtaining authorizations and insurance verification, while demonstrating strong teamwork and adaptability in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Surgery Scheduler
Tenet Health
03.2025 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Surgery Scheduler
Bone & Joint Specialists
10.2016 - 03.2025
- Educated patients about surgeries and provided treatment plan documentation.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Surgery Scheduler
Tenet Health
06.2006 - 10.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Assisted with the coordination of post-operative care plans, facilitating smooth transitions for patients during recovery periods.
- Educated patients about surgeries and provided treatment plan documentation.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Streamlined pre-surgery processes, ensuring all patients were adequately prepared for their procedures.
Education
Oak Park High School
Oak Park, MISkills
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Educating patients
- Following up with patients
- Insurance verification
Timeline
Surgery Scheduler
Tenet Health
03.2025 - Current
Surgery Scheduler
Bone & Joint Specialists
10.2016 - 03.2025
Surgery Scheduler
Tenet Health
06.2006 - 10.2016
Oak Park High School
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