Veronica Cruz
Karnes City
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Human Resources Assistant with passion for performing support duties and process work within HR department. Skilled at multitasking, handling appointments, organizing, and preparing reports and logs. Follows procedures and applies HR knowledge to accomplish tasks and duties.
Overview
14
14
years of professional experience
1999
1999
years of post-secondary education
Work History
Receptionist
Geo Group Inc
Karnes City
12.2025 - Current
- Greeted visitors and managed front desk operations daily.
- Answered phone calls and directed inquiries to appropriate departments.
- Assist with Mailroom duties
- Assisted with administrative tasks, including filing and data entry.
- Provided excellent customer service to enhance visitor experience.
- Processed incoming and outgoing mail efficiently each day.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Manager
Redwing
Kenedy
02.2019 - 10.2023
- Oversaw daily operations to ensure efficient workflow and productivity.
- Managed team schedules to optimize coverage and resources.
- Trained new staff on company policies and operational procedures.
- Coordinated inventory management and supply chain activities.
- Implemented process improvements to enhance efficiency in operations.
- Collaborated with other departments to align operational goals and initiatives.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
Human Resources Specialist
Karnes County Apprisal District
Beeville
06.2012 - 02.2018
- Managed employee recruitment processes and coordinated onboarding programs.
- Facilitated training sessions to enhance employee skills and knowledge.
- Administered employee benefits programs, ensuring compliance with regulations.
- Processed payroll for employees using HRIS and payroll software.
- Ensured compliance with federal, state, and local payroll regulations.
- Reviewed and validated timekeeping data for accuracy before processing payroll.
- Assisted employees with payroll-related inquiries and issues effectively.
- Maintained employee records and updated changes in compensation or benefits.
- Conducted audits on payroll data to prevent discrepancies and errors routinely.
Education
Kenedy High School
Kenedy, TXSome College (No Degree) - Office Automation Technology
Coastal Bend College
Beeville, TXSkills
- Front desk management
- Customer service
- Data entry
- Mail processing
- Inventory coordination
- Employee training
- Team scheduling
- Attention to detail
- Technical support
- Documentation and reporting
- Correspondence distribution
- Calm demeanor
- Document management
- Recordkeeping and bookkeeping
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
Geo Group Inc
12.2025 - Current
Manager
Redwing
02.2019 - 10.2023
Human Resources Specialist
Karnes County Apprisal District
06.2012 - 02.2018
Kenedy High School
Some College (No Degree) - Office Automation Technology
Coastal Bend College