Veronica Dean
Dental Assistant
Oxford,MI
Summary
Outgoing Clinic Manager with over 4 years of experience working with dental personnel. Exceptional skill in creating productive workflows and inspires quality patient care. Emphasizes building relationships and strong recruitment methods.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Clinic Manager
Aligned
Birmingham, MI
07.2020 - Current
- Prepped examination chairs, sterilized equipment and instruments and maintained appropriate tray setup.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Completed routine and advanced procedures by preparing patients and instruments for expected needs.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Set appointments and made follow-up calls.
- Prep teeth for bracket bonding, tied braces and instructed patients on proper care.
- Bonded hyrax appliances And instructed parents and patients on proper care.
- Fabricated retainers For patients post orthodontic treatment.
- Maintain record of all supplies and use.
- Manage ordering and receipt of all products needed.
- Answer billing questions related to insurance claims.
- Process patient payments.
- Train and track progress of new employees.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
Orthodontic Assistant/Front Desk Receptionist
Busquets Orthodontics
Danville, CA
10.2018 - 01.2020
- Took dental images following strict patient protection rules, applying lead aprons.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepped teeth for bracket and/or Invisalign bonding.
- Used the Itero scanner to create 3D image of teeth
- Fabricated retainers for post treatment
- Took intra oral and facial photos for record.
Insurance Agency Owner
Farmers
Folsom, CA
03.2015 - 10.2018
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Devised processes to boost long-term business success and increase profit levels.
- Trained and motivated employees to perform daily business functions.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Upsold additional products and services after identifying customer needs and requirements.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
Education
High School Diploma -
Lexington High School
Lexington Alabama 08.1992 - 05.2004
Associate of Science -
Northwest Shoals Community College
Muscle Shoals, AL 08.2004 - 07.2006
Skills
Back office
Scheduling
Patient flow
Clinical management
Patient education and counseling
Inventory and restocking
Staff Management
Training and mentoring
Relationship building and retention
Dental radiography
Equipment sterilization
Insurance billing
Dental impression specialist
Dental office administration
Strong manual dexterity
Certification
Certified Dental Assistant
Timeline
Clinic Manager
Aligned
07.2020 - Current
Certified Dental Assistant
03-2019
Orthodontic Assistant/Front Desk Receptionist
Busquets Orthodontics
10.2018 - 01.2020
Insurance Agency Owner
Farmers
03.2015 - 10.2018
Associate of Science -
Northwest Shoals Community College
08.2004 - 07.2006
High School Diploma -
Lexington High School
08.1992 - 05.2004