VERONICA DE JESUS O
THE BRONX,USA
Summary
Experienced cashier with 17 years at Matanza Deli Grocery Corp, adept in payment processing and cash handling, excels in delivering top-tier customer service. Skillfully managed high-volume transactions with precision, fostering trust and repeat business through effective communication and empathy. Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace.
Overview
19
19
years of professional experience
Work History
CASHIER
Matanza Deli Grocery Corp
Bronx, NY
04.2007 - Current
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counter.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Assisted customers with locating items throughout the store when needed.
- Processed payments, returns, and exchanges. Streamlined cash handling processes, reducing transaction errors and enhancing operational efficiency in a high-volume retail environment.
- Processed customer transactions efficiently using point-of-sale systems.
SALES ASSOCIATE
America's Best Contacts and Eyeglasses
Trenton, NJ
03.2024 - 08.2024
- Assisted customers with eyewear selection, leading to increased sales and customer satisfaction.
- Managed inventory and restocked products, ensuring optimal availability and reducing shortages.
- Processed transactions accurately, maintaining a high level of efficiency and minimizing errors.
- Collaborated with team members to meet sales targets, fostering a supportive work environment.
Receptionist
Liberty Tax Service
10E 183 ST
01.2022 - 04.2023
- Managed front desk operations, ensuring efficient client check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained organized filing system for client documents, improving retrieval efficiency.
- Coordinated communication between clients and tax professionals, facilitating seamless service delivery.
Education
High School Diploma -
Grace H Dodge Career And Technical High School
The Bronx, NY06-2010
No Degree -
ABC TRAINING SCHOLL
06-2023
Skills
- Cash Handling, Customer Service, Payment Processing, Cash Register Operation, ID Verification, Multitasking, Patience, Empathy, Communication, Reliability, Punctuality, Bank Deposits
LANGUAGES
Spanish (Native), English (Highly proficient).
Timeline
SALES ASSOCIATE
America's Best Contacts and Eyeglasses
03.2024 - 08.2024
Receptionist
Liberty Tax Service
01.2022 - 04.2023
CASHIER
Matanza Deli Grocery Corp
04.2007 - Current
High School Diploma -
Grace H Dodge Career And Technical High School
No Degree -
ABC TRAINING SCHOLL