Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Veronica Diaz

Mesquite

Summary

Developed strong skills in pharmacology and medication safety protocols within the pharmacy environment. Demonstrated ability to manage high-volume workflows and ensure accuracy in all tasks. Ready to apply these transferable skills to improve operational efficiency and enhance client satisfaction in new role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Mesquite ISD
10.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Reviewed and verified customer information and insurance provider information.
  • Contributed to increased efficiency in the pharmacy by maintaining up-to-date knowledge of state regulations and industry best practices.
  • Upheld strict confidentiality standards by safeguarding sensitive patient information in accordance with HIPAA regulations.
  • Maintained accurate inventory levels by conducting routine audits, placing orders for necessary items, and removing expired or recalled products from shelves.
  • Maintained professional relationships with patients, healthcare providers, and insurance companies, fostering a positive image for the pharmacy.

Certified Pharmacy Technician

CVS Pharmacy
11.2022 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Collected co-payments or full payments from customers.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Maintained drug inventory levels by ordering necessary medications and supplies.

Cashier Assistant

CVS Pharmacy
10.2021 - 11.2022
  • Met customer needs through polite, friendly and attentive service.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Assisted in the setup and operation of various printing presses, contributing to successful completion of print orders.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Sandwich Maker

SUBWAY®Restaurants
03.2019 - 03.2021
  • Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
  • Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
  • Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
  • Greeted guests, promoted specials, and took orders.
  • Reduced food waste with careful ingredient measurement and proper storage techniques.

Education

Bachelor of Health Science - Dental Hygiene

Eastfield College
Mesquite, TX
10-2026

High School Diploma -

The Mesquite High School
06-2022

Skills

  • Customer service
  • Team collaboration
  • Problem-solving skills
  • Multitasking and organization
  • FDA and HIPAA compliance
  • Workflow optimization

Accomplishments

Earned Registered Dental Assistant certificate of achievement during senior year (2022).


Certification

  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).

Languages

Spanish
Full Professional

Interests

  • I enjoy helping others and giving back to the community

Timeline

Certified Pharmacy Technician

Mesquite ISD
10.2024 - Current

Certified Pharmacy Technician

CVS Pharmacy
11.2022 - Current

Cashier Assistant

CVS Pharmacy
10.2021 - 11.2022

Sandwich Maker

SUBWAY®Restaurants
03.2019 - 03.2021

Bachelor of Health Science - Dental Hygiene

Eastfield College

High School Diploma -

The Mesquite High School

Similar Profiles

CREATE PROFILE
Veronica Diaz