Veronica Diaz-Marlett
Daytona Beach,FL
Summary
Dynamic individual with over 10 years of hands-on experience as a Medical Assistant and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
Work History
Clinical Supervisor / Hair Transplant Technician
Tempus Hair Restoration
11.2021 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Assisted physicians with hair transplant surgeries and mesotherapy treatments, maintaining a high standard of care and patient satisfaction
- Coordinated patient scheduling and follow-up processes to streamline clinic operations
- Lead and directed team of 6 clinical personnel and support staff.
- Provided preoperative and postoperative education to patients and families to manage recovery.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Certified Medical Assistant
Ormond Beach Dermatology
04.2018 - 10.2021
- Assisted physicians in performing skin cancer surgeries and other dermatological procedures
- Organized and maintained medical supplies to ensure readiness and operational efficiency
- Provided patient education on post-operative care, contributing to better recovery experiences
- Accurately entered and managed patient data using EMR systems, improving documentation accuracy
- Supported administrative functions, including phone triage and patient referrals
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Receptionist / Hair Transplant Technician
Tempus Hair Restoration
04.2016 - 03.2018
- Prepared treatment areas for procedures, ensuring compliance with safety and hygiene standards
- Assisted in hair transplant surgeries by providing technical support to physicians and ensuring patient comfort
- Managed administrative tasks, such as patient intake, record maintenance, and scheduling appointments
- Transitioned office operations to digital record-keeping, enhancing data organization and accessibility
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
Private Event Coordinator / Manager / Server
Grind Gastropub & Kona Tiki Bar
05.2013 - 07.2017
- Planned and executed events, such as weddings and business meetings, ensuring client satisfaction
- Managed daily restaurant operations, including staff coordination and customer service excellence
- Developed marketing strategies to promote venues, increasing community engagement and bookings
- Trained and mentored team members, improving productivity and teamwork
- Accomplished multiple tasks within established timeframes.
- Reconciled cash and credit card transactions to maintain accurate records.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Private First Class
United States Marine Corps
06.2004 - 07.2005
- Cultivated leadership, teamwork, and adaptability under high-pressure conditions
Education
Associate of Science - Office Administration (Medical Specialization)
Daytona State College
Daytona Beach, FL05-2024
Associate of Science Certificate - Office Management
Daytona State College
Daytona Beach, FL05-2024
Associate of Science Certificate - Office Support
Daytona State College
Daytona Beach, FL05-2024
Medical Assistant Vocational Certificate -
Daytona State College
Daytona Beach, FL05-2011
Skills
- Phlebotomy
- Microsoft Office Suite
- Collaboration tools
- EMR/EHR expertise
- Staff management
- Organizational skills
- Time-management
- Typing speed 60 wpm
- Multidisciplinary team collaboration
- HIPAA
- Patient relationship management
Accomplishments
- Implemented new productivity standards, improving operational efficiency.
- Recognized for exceptional patient care and administrative support at Tempus Hair Restoration.
- Successfully coordinated numerous events, ensuring client satisfaction and operational excellence.
Languages
English
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Kayaking
Hiking
Fitness/Weightlifting
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany Culture401k matchPaid time offHealthcare benefitsPersonal development programsTeam Building / Company Retreats4-day work weekCareer advancementWork from home optionPaid sick leaveStock Options / Equity / Profit SharingFlexible work hoursQuote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Clinical Supervisor / Hair Transplant Technician
Tempus Hair Restoration
11.2021 - Current
Certified Medical Assistant
Ormond Beach Dermatology
04.2018 - 10.2021
Receptionist / Hair Transplant Technician
Tempus Hair Restoration
04.2016 - 03.2018
Private Event Coordinator / Manager / Server
Grind Gastropub & Kona Tiki Bar
05.2013 - 07.2017
Private First Class
United States Marine Corps
06.2004 - 07.2005
Associate of Science - Office Administration (Medical Specialization)
Daytona State College
Associate of Science Certificate - Office Management
Daytona State College
Associate of Science Certificate - Office Support
Daytona State College
Medical Assistant Vocational Certificate -
Daytona State College
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