Veronica Doucette
Brainerd,MN
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Destiny Cruises-Gull Lake Cruises. Expert in event coordination and superior customer service, achieving significant sales increases. Skilled in problem resolution and maintaining high health & safety standards, ensuring optimal service delivery and team performance.
Overview
16
16
years of professional experience
Work History
Lead Bartender/Crew Member
Destiny Cruises-Gull Lake Cruises
East Gull Lake, MN
06.2014 - Current
- Kept detailed inventories and completed all ordering of liquor, beer, wine, bar supplies.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Served high customer volumes during special events, nights, and weekends.
- Restaurant Guru's Award for Recommended 2023 a
- Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Set schedules and delegating assignments to meet coverage and service demands.
Retail Sales Associate
Herberger's Department Store
Brainerd Westgate Mall Brainerd, MN
10.2008 - 08.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Managed cash register after end of shift to balance and record accura
Fine Dining Server In-house/ Event Caterer
Prairie Bay
Baxter, MN
10.2011 - 02.2015
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Increased sales significantly by upselling higher-end products to customers.
- Increased repeat business by building a reputation as a reliable caterer known for superior customer service.
Education
Associate of Science - Medical Radiologic Technology- Incomplete
Central Lakes College
Brainerd, MNSkills
- Superior customer service
- Attention to Detail
- Clear and effective communication
- Teamwork and Professionalism
- Honest and Hard-working
- Stamina and Endurance
- Event Coordination
- Health & Safety codes compliance
- Product Ordering/ Vendor Relationships
- Schedule Preparation
- Problem Resolution
Timeline
Lead Bartender/Crew Member
Destiny Cruises-Gull Lake Cruises
06.2014 - Current
Fine Dining Server In-house/ Event Caterer
Prairie Bay
10.2011 - 02.2015
Retail Sales Associate
Herberger's Department Store
10.2008 - 08.2015
Associate of Science - Medical Radiologic Technology- Incomplete
Central Lakes College