Veronica Doucette

Brainerd,MN

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Destiny Cruises-Gull Lake Cruises. Expert in event coordination and superior customer service, achieving significant sales increases. Skilled in problem resolution and maintaining high health & safety standards, ensuring optimal service delivery and team performance.

Overview

years of professional experience

Work History

Lead Bartender/Crew Member

Destiny Cruises-Gull Lake Cruises

06.2014 - Current

Kept detailed inventories and completed all ordering of liquor, beer, wine, bar supplies.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Served high customer volumes during special events, nights, and weekends.
Restaurant Guru's Award for Recommended 2023 a
Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.
Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Set schedules and delegating assignments to meet coverage and service demands.

Retail Sales Associate

Herberger's Department Store

10.2008 - 08.2015

Greeted customers and helped with product questions, selections, and purchases.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Managed cash register after end of shift to balance and record accura

Fine Dining Server In-house/ Event Caterer

Prairie Bay

10.2011 - 02.2015

Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
Increased sales significantly by upselling higher-end products to customers.
Increased repeat business by building a reputation as a reliable caterer known for superior customer service.

Education

Associate of Science - Medical Radiologic Technology- Incomplete

Central Lakes College

Brainerd, MN

Skills

Superior customer service
Attention to Detail
Clear and effective communication
Teamwork and Professionalism
Honest and Hard-working
Stamina and Endurance

Event Coordination
Health & Safety codes compliance
Product Ordering/ Vendor Relationships
Schedule Preparation
Problem Resolution

Timeline