Veronica Eastlund Cortes
Summary
Versatile professional with a background in tutoring and customer service. Skilled in time management and bilingual communication, consistently fostering positive learning environments and exceeding customer expectations.
Overview
5
5
years of professional experience
Work History
Tutor
Robbinsdale Area Schools
New Hope, MN
04.2023 - Current
- Facilitated engaging tutoring sessions across subjects, fostering understanding and retention for diverse learners.
- Collaborated with teachers to align and enhance tutoring strategies with classroom objectives, improving student engagement.
- Supported students in reviewing and connecting previous lessons to new concepts, reinforcing comprehension and continuity.
- Conducted one-on-one tutoring sessions to enhance language proficiency in Spanish.
Barista
Einstein Bagels
Minneapolis, Minnesota
07.2024 - 12.2025
- Delivered exceptional customer service during peak hours, enhancing customer satisfaction and loyalty.
- Collaborated with team members to ensure efficient service flow.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on food handling safety standards, ensuring compliance and fostering a safe work environment.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Cultivated relationships with regular customers, personalizing service by recognizing preferences and anticipating needs.
Barista
Starbucks
New hope, MN
05.2023 - 08.2023
- Prepared high-quality coffee beverages according to standardized recipes.
- Managed morning rush of customers daily, ensuring timely service and satisfaction.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels and restocked supplies proactively to prevent shortages.
Dance Teacher's Assistant
Grupo de Danzas de Colombia en Minnesota
Plymouth, Minnesota
06.2021 - 08.2022
- Collaborated with lead instructor to create engaging lesson plans for diverse dance styles.
- Demonstrated dance techniques to enhance student understanding of movements.
- Facilitated warm-up sessions to prepare students physically for classes.
- Provided constructive feedback and encouragement to students during rehearsals, fostering their confidence and performance skills.
- Adapted teaching methods for students with special needs, promoting inclusive learning and individual progress.
- Organized and maintained dance equipment and costumes for performances.
Education
High School Diploma -
DeLaSalle High School
Minneapolis, MN05-2025
Bachelor of Arts -
University of St. Thomas
Saint Paul, MN04-2026
Skills
- Customer service
- Effective communication
- Team collaboration
- Organizational skills
- Time management
- Dependable and adaptable
- Bilingual communication
- Growth mindset
Timeline
Barista
Einstein Bagels
07.2024 - 12.2025
Barista
Starbucks
05.2023 - 08.2023
Tutor
Robbinsdale Area Schools
04.2023 - Current
Dance Teacher's Assistant
Grupo de Danzas de Colombia en Minnesota
06.2021 - 08.2022
High School Diploma -
DeLaSalle High School
Bachelor of Arts -
University of St. Thomas