Veronica Fagel
CSR
Corona,CA
Summary
Highly methodical individual with a keen eye for detail. Excels in streamlining filing practices and managing office operations. Employs systematic thinking to consistently elevate office efficiency through exceptional organizational skills. Always ready to take on any task to support the team and contribute to business success. Dedication and commitment drive to deliver results.
Overview
32
32
years of professional experience
Work History
CSR
Carstar Allstar Collision
06.2024 - 03.2025
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Reduced process inconsistencies and effectively trained team members on be insurance companies to address and confirm all
- Attending to all clerical, accounting and administrative duties.
- Provide accurate, timely payroll and HR related administration and record keeping.
- Collect and record payments for completed repairs and manage A/R.
- Greet and assist customers, schedule vehicles for estimates, check in vehicles, follow up calls to customer after completion.
- Reviews repair orders for accuracy, rental updates, production reports, maintain and organizes vendor invoices, employee files, office supplies and coordinate all office duties.
- Contact insurance companies to confirm all accurate information.
School Office Clerk II/Secretary
Garden Grove Unified School District
03.1998 - 02.2019
- Attend to all students, staff and public in a kind and professional matter
- Composed correspondence and proofread documents/letters/memos created by school administrators
- Collect and input payroll for all classified and certificated employees
- Organized office calendar each day for administrators and staff.
- Create excel spreadsheets, word documents and templates
- Compose school master schedule along with administrators
- Transcribe and input student transcripts
- Maintained team continuity by filling in for more senior staff during absences.
- Succeeded in keeping attendance records fully updated and accurate each day.
- Kept office file system highly organized and quickly retrieved needed records.
- Spanish bilingual translator for meetings, staff, public and students
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Scheduled appointments, meetings, work schedules and events in comprehensive master calendar.
- Trained other staff members to perform work activities.
- Prevented technical problems by maintaining equipment and troubleshooting issues.
- Compiled, copied, sorted, and filed records of office activities, business transactions, and activities.
- Boosted team efficiency with expert handling of all administrative support needs.
- Provided friendly, informative and supportive communication via phone, email or in person
Waitress
National Sports Bar and Grill
03.1993 - 03.1998
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
Education
Diploma -
Garden Grove High School
Garden Grove, CA06.1993
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Golden West College
Huntington Beach, CA01.2002
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Fullerton Community College
Fullerton, CA01.1996
Skills
- Microsoft Word
- Excel
- Scheduling
- Effective task prioritization
- Complaint handling
- Report preparation
- Typing (50 - 60 wpm)
- Records maintenance
- Document review
- Customer communication
- Time management
- CRM software
- Customer service experience
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CSR
Carstar Allstar Collision
06.2024 - 03.2025
School Office Clerk II/Secretary
Garden Grove Unified School District
03.1998 - 02.2019
Waitress
National Sports Bar and Grill
03.1993 - 03.1998
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Golden West College
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Fullerton Community College
Diploma -
Garden Grove High School
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