VERONICA FELIX
El Paso,TX
Summary
Motivated professional with over twenty plus years of expertise in customer service. Proficient in managing diverse individuals and skilled at conflict resolution. Efficient in multi-tasking and completing tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
VA Certifying Official
Western Technical College
06.2017 - 02.2024
- Progressed from Receptionist to Registrar and further advanced to the position of VA Certifying Official
- Greeted and assisted guest and staff with positivity and enthusiasm
- Executed daily reports, prepared transcripts, maintained and submitted invoices weekly
- Upheld student's schedules when dropped, leave of absence, or changed shifts
- Maintained student's account ledger to balance with VA billing
- Provided semester schedules to departments and program directors
- Audited and processed data submitted by Administrative Supervisors
- Completes certifications and amendments for current and incoming VA students
- Ensuring all new programs start schedules are created and fee calculations are done promptly
- Complete billing for all disabled veterans every semester
- Conducting calculations for all drops and leave of absence for all veteran students
- Contributed to and led initiatives to support Western Technical College being awarded Gold in Military Friendly and Military Spouse Friendly for three years in a row
- Ranked among the Top 10 Military Friendly schools nationwide
- Attended VA conferences annually.
Auditor
Stein Mart
01.2016 - 06.2017
- Verified register tills and paperwork
- Balanced seven register tills
- Checked for voids, payments, and shortages/overages
- Helped other departments as needed.
Mortgage Loan Closer
Patriot Mortgage Co.
08.2004 - 07.2014
- Verified FHA/VA loan closing documents as required by the title insurance company and government
- Prepared documents for the loan's correct terms, insurance forms, current taxes, employment, and bank verifications
- Made sure all documents were correct and true and signed by all parties
- Prepared the mortgage file for financing to a third-party lender.
Education
Bachelor's Degree - Business Administration
Western Technical College
12.2023
Skills
- Ethics and integrity
- Data Entry
- Problem-solving
- Collaborative learner
- Auditor
- Billing
- Communication
Certification
- Payroll
- Project Management
- Accounting
- Microsoft Word
- Microsoft Excel
- Lean Sigma Yellow Belt
- Lean Sigma Green Belt
- VA Certifying Official
Timeline
VA Certifying Official
Western Technical College
06.2017 - 02.2024
Auditor
Stein Mart
01.2016 - 06.2017
Mortgage Loan Closer
Patriot Mortgage Co.
08.2004 - 07.2014
Bachelor's Degree - Business Administration
Western Technical College