Summary
Overview
Work History
Education
Skills
Timeline
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Veronica Flannery

San Antonio,TX

Summary

Results-driven professional with a strong work ethic and exceptional interpersonal skills, demonstrating adaptability in fast-paced environments. Proficient in rapidly mastering new skills and effectively working independently. Committed to contributing to organizational success while pursuing opportunities for career advancement.

Overview

5
5
years of professional experience

Work History

Personal Shopper

Instacart
San Antonio, TX
08.2023 - Current
  • Tailored shopping experiences to individual client specifications and preferences.
  • Managed numerous orders simultaneously, ensuring timely fulfillment.
  • Cultivated positive connections with grocery store staff by remaining consistently courteous and professional.
  • Evaluated customer requirements to propose suitable products and services.

Scheduling Coordinator

Aston Carter/QTC
San Antonio, TX
04.2023 - 08.2023
  • Performed outbound and inbound calls to service members to help them become medically ready for deployment.
  • Coordinated and verified client appointments.
  • Provided guidance to team members regarding best practices related to scheduling tasks.
  • Maintained detailed records of service members' needed appointments in spreadsheet form.

Customer Support Specialist

Teleperformance USA
San Antonio, TX
03.2022 - 10.2022
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Maintained comprehensive records of customer communications in CRM.
  • Achieved a high satisfaction rating through proactive, one-call resolutions of customer issues with various projects for companies such as Coinbase and PSCU.

Package Delivery Driver/Crew Trainer

Josken Solutions/Amazon
San Antonio, TX
09.2019 - 12.2021
  • Delivering packages in a timely manner while adhering to all traffic laws and regulations.
  • Loaded and unloaded boxes and packages to move to and from vehicle.
  • Navigated routes with relevant map programs and GPS systems.
  • Maintained cleanliness and organization of delivery vehicle.
  • Drove delivery truck or van to transport orders.
  • Inspected delivery vehicle daily for safety and maintenance needs.
  • Delivered packages to recipients safely and within scheduled time frames.

Education

GED -

Willie Velasquez Learning Center
San Antonio, TX
02-1999

Skills

  • Verbal and written communication
  • Attention to detail
  • Relationship building
  • Delivery management
  • Strong interpersonal skills
  • Punctuality and reliability
  • Empathy and patience
  • Strong teamwork

Timeline

Personal Shopper

Instacart
08.2023 - Current

Scheduling Coordinator

Aston Carter/QTC
04.2023 - 08.2023

Customer Support Specialist

Teleperformance USA
03.2022 - 10.2022

Package Delivery Driver/Crew Trainer

Josken Solutions/Amazon
09.2019 - 12.2021

GED -

Willie Velasquez Learning Center

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Veronica Flannery