Veronica Flores
Marietta,GA
Summary
Experienced Customer Service Professional with +10 experience providing exceptional service to customers. Skilled in conflict resolution, problem-solving and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Uber and Lyft Driver
Lyft And Uber Technologies, Inc
08.2023 - Current
- Communicated with passengers and transported them to and from desired destination ensuring a great customer experience.
- Follow navigational direction from GPS, calculated the right fare, and fastest root, and demonstrated the ability of multiple administrative tasks as required.
- Achieved and maintained a perfect 5-Star Uber and Lyft rider rating.
Call Center Representative
Duke Energy
03.2021 - 05.2023
- Optimized customer support with payment plans, new services, disconnects, power outages and more.
- Placed customer satisfaction calls to follow up on issues.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Team Member
Target
03.2015 - 05.2020
- Providing excellent customer service to enhance the shopping experience to all our guests.
- Stocking up assigned areas and making sure correct pricing is applied.
- Observed packing operations and fulfilling orders to verify conformance to specifications to ensure prompt delivery to guests.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor of Arts For Teaching - Kindergarten And Preschool Education
Sistema Universitario Ana G Mendez - Universidad Del Este
Carolina, PR07.2010
Skills
- Adaptability
- Collaboration
- Strong Work Ethic
- Relationship Building
- Problem-Solving
- Reliable
- Patience and understanding
Languages
Spanish
Full Professional
Timeline
Uber and Lyft Driver
Lyft And Uber Technologies, Inc
08.2023 - Current
Call Center Representative
Duke Energy
03.2021 - 05.2023
Team Member
Target
03.2015 - 05.2020
Bachelor of Arts For Teaching - Kindergarten And Preschool Education
Sistema Universitario Ana G Mendez - Universidad Del Este
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