Veronica Flores
Las Vegas,NV
Summary
Focused Administrative leader offering years of superior performance in administrative and leadership roles. Committed to delivering high-quality support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules and implementing process improvements to increase efficiency. Learning and perfecting medical and radiology terminology. As well as a keen eye for detail and innovative problem solving to improve team performance and patient experiences.
Overview
13
13
years of professional experience
Work History
Manger - Front Office and Eligibility
Desert Radiology
Las Vegas, NV
06.2025 - Current
- Managed multiple front office clinics and insurance eligibility operations.
- Collaborated with medical staff to improve patient care and workflow efficiency.
- Developed and implemented standard operating procedures for departmental processes.
- Facilitated team meetings to discuss operational challenges and solutions.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Verified patient demographics and insurance eligibility prior to services being rendered.
- Verified insurance eligibility and coverage through payer websites.
Front Office Supervisor
Desert Radiology
Las Vegas, NV
11.2019 - 06.2025
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Hired and trained numerous front desk receptionists and monitored compliance with company procedures.
- Fielded complaints from patients and rectified issues.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
MRI Technician Assistant
Desert Radiology
Las Vegas, NV
08.2017 - 11.2019
- Maintained highest levels of quality, safety and patient confidentiality by following facility and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
- Maintained inventory and supply levels for contrast materials, film, catheters and other medical items, checking inventory stock and reordering items running low.
- Administered IV lines to patients to prep for IV dye contrast exams.
Medical Receptionist
Desert Radiology
Las Vegas, NV
06.2015 - 08.2017
- Checked patients in and out for appointments and collected co-payments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Lead Childcare Teacher
DJ's Christian Academy
Henderson, NV
08.2013 - 06.2015
- Engaged with children on individual basis to build positive, trusting relationships.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Participated in workshops, trainings and conferences to improve educational skills.
Education
Clark County Women's Fire Camp
Clark County Fire Department
Las Vegas, NV06-2024
Women in the Fire Service
Henderson Fire Department
Henderson, NV04-2024
Women in The Fire Service
Henderson Fire Department
Henderson, NV11-2023
High School Diploma -
Basic Academy Of International Studies High School
Henderson, NV06.2012
Skills
- Team Building
- Planning and Organization
- Decision Making
- Time Management
- Training and Mentoring
- Multitasking and Organization
- Complex Problem Solving
- Customer Service
Timeline
Manger - Front Office and Eligibility
Desert Radiology
06.2025 - Current
Front Office Supervisor
Desert Radiology
11.2019 - 06.2025
MRI Technician Assistant
Desert Radiology
08.2017 - 11.2019
Medical Receptionist
Desert Radiology
06.2015 - 08.2017
Lead Childcare Teacher
DJ's Christian Academy
08.2013 - 06.2015
High School Diploma -
Basic Academy Of International Studies High School
Women in The Fire Service
Henderson Fire Department
Women in the Fire Service
Henderson Fire Department
Clark County Women's Fire Camp
Clark County Fire Department