Veronica Foster
Bismarck,AR
Summary
Dedicated bartender and CNA with a strong focus on customer service and clear communication. Known for creating positive experiences and fostering relationships, ensuring satisfaction and repeat business.
Highly reliable professional with a diverse background in hospitality and healthcare. Skilled in multitasking and inventory management, committed to delivering outstanding service and enhancing patient care through effective teamwork and communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
Alibis Bar and Grill
Hot Springs, AR
12.2024 - Current
- Prepared and served a variety of beverages, ensuring high-quality standards.
- Maintained cleanliness and organization of bar area, contributing to efficient operations.
- Assisted in managing inventory, tracking supplies for optimal stock levels.
- Engaged with customers to create positive experiences and foster repeat business.
- Demonstrated adaptability by learning new drink recipes quickly and accurately.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
CNA
Lake Hamilton Health and Rehab
Hot Springs, AR
11.2023 - 03.2024
- Provided compassionate care to residents, ensuring comfort and dignity throughout daily activities.
- Assisted nursing staff with patient assessments and documentation, enhancing care quality and efficiency.
- Supported mobility and rehabilitation efforts, promoting resident independence and well-being.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Maintained cleanliness of patient areas, adhering to infection control protocols and safety standards.
- Educated residents on personal hygiene practices, fostering a supportive environment for health maintenance.
- Responded promptly to resident calls for assistance, demonstrating reliability and attentiveness in caregiving duties.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Supported needs of 22+ residents under long-term care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Licensing Director
Eldercare Inc.
Hot Springs National Park, AR
03.2011 - 2022
- Developed and implemented licensing policies to ensure compliance with regulatory standards.
- Analyzed licensing requirements to streamline application processes and improve efficiency.
- Collaborated with cross-functional teams to address licensing issues and optimize workflows.
- Trained team members on licensing protocols and best practices for operational effectiveness.
- Managed vendor relationships to facilitate timely renewals of licenses and certifications.
- Conducted audits of licensing documentation to ensure accuracy and completeness of records.
- Led initiatives to enhance tracking systems for license expirations and renewals, improving oversight.
- Maintained an up-to-date knowledge of industry trends and competitor activity, helping inform strategic decision making.
- Spearheaded efforts to resolve disputes between parties involved in licensing agreements, minimizing potential conflicts.
- Prepared detailed reports on licensing performance metrics, providing valuable insights to senior leadership.
- Collaborated with cross-functional teams to coordinate product launches, promotional activities, and trade shows.
- Managed relationships with licensors and licensees, ensuring timely communication and contract compliance.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Receptionist
The Art Exchange
Hot Springs National Park, AR
06.2009 - 12.2010
- Greeted visitors and directed them to appropriate personnel, enhancing visitor experience.
- Managed incoming calls and emails, ensuring timely communication with clients and stakeholders.
- Scheduled appointments and maintained calendar for staff, optimizing office efficiency.
- Processed incoming mail and packages, supporting daily operations of the organization.
- Assisted in maintaining a clean and organized reception area, promoting professionalism.
- Coordinated with vendors for office supplies, managing inventory effectively.
- Developed and implemented filing systems for documents, improving information retrieval speed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree - Criminnal Justice
University of Phoenix
Tempe, AZGED -
Humphrey High School
Humphrey12-2001
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Hospitality service expertise
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved employee of the year through effectively helping with going above and beyond in my department.
Certification
- CNA - Certified Nurse Assistant
- Licensed Insurance Agent from 9/19/2022-4/30/2024
Timeline
Bartender
Alibis Bar and Grill
12.2024 - Current
CNA
Lake Hamilton Health and Rehab
11.2023 - 03.2024
Licensing Director
Eldercare Inc.
03.2011 - 2022
Receptionist
The Art Exchange
06.2009 - 12.2010
No Degree - Criminnal Justice
University of Phoenix
GED -
Humphrey High School