Veronica Galindez
Campbell,CA
Summary
Experienced healthcare professional prepared for this new role as a nurse with strong emphasis on patient care and clinical skills. Proven ability to work collaboratively within multidisciplinary teams, adapting to changing situations with ease. Excels in communication, empathy, and problem-solving to achieve optimal patient outcomes. Reliable and results-driven, with focus on delivering high-quality care and maintaining positive, supportive environment.
Overview
22
22
years of professional experience
Work History
Unit Clerk
Good Samaritan
06.2017 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Arranged discharges and patient transportations.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Performed various administrative tasks by filing, copying and faxing documents.
Patient Care Technician
Good Samaritan Hospital
04.2015 - 06.2017
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Supported patients' daily living activities, improving their hospital stay experience.
Patient Care Technician
Hoag Hospital Newport Beach
09.2002 - 07.2014
Education
Bachelor of Science - Nursing
Philippine Women's University
Manila, Phillipines12-2009
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Multi-line phone system
- Medical terminology
- Electronic charting
- Retrieving medical records
- Faxing orders
- Customer service
Languages
English and Tagalog
Full Professional
Timeline
Unit Clerk
Good Samaritan
06.2017 - Current
Patient Care Technician
Good Samaritan Hospital
04.2015 - 06.2017
Patient Care Technician
Hoag Hospital Newport Beach
09.2002 - 07.2014
Bachelor of Science - Nursing
Philippine Women's University
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