Veronica Garcia
Carrollton
Summary
To obtain a management career position that would allow me to continue to use my strong organizational skills and provide an opportunity to advance into a management staff leadership role.
Overview
3
3
years of post-secondary education
20
20
years of professional experience
Work History
SmartAction
Ally Financial
Lewisville
11.2020 - 12.2023
- Reviewed smartaction business relationships with active credit line dealerships to maintain strong partnerships. Sent out monthly letters to obtain confirmation of required information for database accuracy. Initiated follow-up calls to dealerships that did not respond within the stipulated timeframe. Verified accuracy of information against records and documented confirmed letters in shared drive for efficient data management. Reported any dealership closures or termination requests to management for action. Streamlined termination requests by creating dedicated inbox and initiating system tasks for prompt processing.
- Ensured effective completion of routine responsibilities to support operations.
- Developed new approaches to boost team productivity and success.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collections
Ally Financial
Lewisville
08.2017 - 10.2020
- Conducted outbound/inbound collection calls for auto loans, starting in 2ppd, while assisting team mentor with high balance accounts. Guided new hires through training by mentoring them on collections processes and skip tools. I was able to catch up on my collection skips that in the following month I was placed in 3ppd. I always passed my QCs and was in the top 20 of the group. I also was out in the 1st class to do the CBS training and I was able to pass that training class. After 2 months in 3ppd I was moved up to the 5ppd. Attempted collections or recommended accounts for skip charge-off or preparation for the legal department. A month later I was promoted to the Delmar team. It's also a 5ppd but in this team I was working on harder accts that no one could collect from, at this time I am still in the Delmar team as a top Collector.
- Assisted in preparing documents related to billing, coding and collections processes.
- Generated reports detailing sales performance of various collections and designs.
- Maintained accurate records pertaining to all aspects of the museum’s collections.
ARC Resolutions Coordinator
Ally Financial
Lewisville
06.2015 - 07.2017
- I was promoted from the collections department I was to ARC Resolutions. Within a couple of months I quickly learned and managed my own portfolio. Multiple tasks that included charge-offs, in which customers would call for "Paid in Full" letters and "Release of Title Liens." Respond to customer disputes that include post charge-off and Lease maturity charges. Collaborated with Executive Customer Relations Department to resolve consumer and business complaints, including inspection disputes and charges. Evaluated reports and inspections to determine appropriate actions. Work with Loss Mitigation and other Team Leaders in the office and have monthly meetings to discuss and provide any new ideas to better the department needs.
- Coordinated project timelines and resources for cross-functional teams.
- Facilitated communication between departments to streamline operations.
- Managed scheduling and logistics for team meetings and events.
Collections
GMAC/Semperian/Ally Financial
Lewisville
12.2006 - 05.2015
- Executed outbound and inbound calls to collect on consumer and commercial auto and RV loans, identifying accounts for legal action per skip charge off goals and supporting collection efforts on past due Puerto Rico accounts while training new employees on collection processes and skip tools.
- Improved organization by sorting sample collections according to established guidelines.
- Contributed to internal meetings focused on improving collections processes and initiatives.
- Categorized sample collections based on predetermined criteria to enhance organization and retrieval efficiency.
Secretary
Vera & Sandefer P.L.L.C.
Dallas
08.2005 - 12.2005
- Answered inbound calls for attorneys, relaying important messages to ensure effective communication. Plan and schedule meetings and/or appointments with clients throughout the week. Assessed legal objectives to improve attorney effectiveness. and assignments that an attorney would need. Translated certified letters that would come in and also would be a bilingual translator for our Spanish clients to the attorney. Prepared documentation, coordinated projects, set filing dates, and managed information critical to court cases. Send out certified mail letters to clients and also to the county and state courthouses and filed cases through the county clerk's offices. Managed files and streamlined office processes to support daily functions.
- Handled incoming and outgoing office correspondence to facilitate communication. and maintained communication with clients and vendors.
- Scheduled and organized appointments for attorneys and clients to enhance workflow efficiency. for attorneys and clients efficiently.
- Drafted legal documents with a focus on accuracy and compliance.
Telemarketing
CMI
Carrollton
05.2004 - 11.2004
- Conducted outbound calls to new cable customers to promote and sell cable services. Set appointment schedules and also enter new data entries. Organized meetings with team members to discuss new products and service offers. Monitored employee accounts, managed documentation, and coordinated meetings while encouraging team members to upsell new products.
- Conducted outbound calls to promote products and services to potential customers.
- Managed customer inquiries and provided information about promotions and offerings.
- Maintained accurate records of customer interactions in the CRM system.
Education
Dallas County Community College District -
Dallas College
Dallas, TX 05.2005 - 06.2008
Computer Applications Certificate -
Richland College
Dallas, Tx 05.2005 - 07.2005
High School Diploma -
L. G. Pinkston High School
Dallas, TXSkills
- Bilingual (English-Spanish), Collector I, Collector II, Customer Service, filing, answering multiple telephone lines, operating a computerized telephone system and problem solving on both Consumer and Commercial Accounts Windows XP, Microsoft Office, Microsoft Word, Microsoft Excel and Microsoft PowerPoint Pass the CBS training class
- Data verification
- Customer relationship management
- Collections strategy
- Debt recovery
- Multitasking Abilities
Accomplishments
- Helped with Habitat of Humanity 2007
- Helped with The North Texas Food Bank 2012-2013
- Best collection call for the month of March 2014
- Employee Engagement Committee 2017
Timeline
SmartAction
Ally Financial
11.2020 - 12.2023
Collections
Ally Financial
08.2017 - 10.2020
ARC Resolutions Coordinator
Ally Financial
06.2015 - 07.2017
Collections
GMAC/Semperian/Ally Financial
12.2006 - 05.2015
Secretary
Vera & Sandefer P.L.L.C.
08.2005 - 12.2005
Dallas County Community College District -
Dallas College
05.2005 - 06.2008
Computer Applications Certificate -
Richland College
05.2005 - 07.2005
Telemarketing
CMI
05.2004 - 11.2004
High School Diploma -
L. G. Pinkston High School