Veronica guerra
miami,Florida
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management. Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
Coconut Grove Sailing Club
Miami , Florida
2021.08 - Current
- Developed and implemented office policies and procedures.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Developed effective communication strategies between departments within the organization.
- Provided administrative support to management team including preparing reports and presentations.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Ensured compliance with applicable laws regarding employment practices.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Responded to customer inquiries via phone or email in a professional manner.
- Monitored inventory levels and placed orders when needed.
- Maintained filing system for records, correspondence and other documents.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Supervised staff members, organized schedules and delegated tasks.
- Organized company events including holiday parties, team building activities .
- Ordered supplies and equipment to maintain adequate inventory levels.
- Maintained confidential records relating to personnel matters.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Arts - Liberal Arts And General Studies
Miami Dade College
Miami, FL2011-05
Associate of Arts - Culinary Arts
Johnson And Wales University
Miami, FL2006-05
Skills
- Customer Service
- Administrative Support
- Team Supervision
- Policy Development
- Staff hiring
- Supply Management
- Data Entry
- Inventory Control
- Billing
- Office Management
- Financial Accounting
- Clerical Support
- Relationship Building
- Credit and collections
- Organizational Skills
- Office Administration
- Customer Relations
- Mail handling
- Conflict Management
- Account Reconciliation
- Document Management
Affiliations
- enjoy bike riding
- reading
- self improvement
Languages
English
Professional
Spanish
Professional
Certification
- Certified Safe Serv and Food Handlers Management
References
References available upon request.
Timeline
Office Manager
Coconut Grove Sailing Club
2021.08 - Current
Associate of Arts - Liberal Arts And General Studies
Miami Dade College
Associate of Arts - Culinary Arts
Johnson And Wales University
- Certified Safe Serv and Food Handlers Management
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