VERONICA Gutierrez Cardenas
Ogden
Summary
Dedicated Certified Medical Assistant with expertise in training staff and managing patient interactions to optimize healthcare delivery. Proficient in phlebotomy, vaccine administration, and coordinating office procedures, ensuring a seamless patient experience and adherence to clinical standards.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Medical Assistant
Intermountain Layton Parkway Instacare
Layton
04.2026 - Current
- Assisted patients with check-in and registration processes.
- Collected and documented patient medical histories and vital signs.
- Administered medications and injections as directed by healthcare providers.
- Collected samples from patients for laboratory testing purposes.
MEDICAL ASSISTANT TRAINER
MIDTOWN COMMUNITY HEALTH CENTER
Ogden
03.2021 - Current
- Training current staff on new procedures or updated procedures. Training all new Medical assistant new hires or externship students.
- Assisting medical providers, serving as a point of contact between the provider and patient through laboratory results, follow-up phone calls and prescription refills.
- Conducting patient interviews to gather current medical concerns and vitals to prepare patient for visit.
- Performing laboratory testing, EKG, phlebotomy, Injections, and vaccines as directed by provider.
- Assisting healthcare providers with patient examinations and treatment procedures.
- Coordinating appointment scheduling for patients in clinic as well as with outside facilities or specialists.
MEDICAL ASSISTANT
OGDEN CLINIC DERMATOLOGY
Ogden
07.2015 - 03.2021
- Obtained vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Conducted patient interviews to gather comprehensive health history and vital signs, enabling accurate assessments of current medical issues.
- Prepared patients for physician consultations by explaining the examination process and answering their questions.
- Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles.
- Supported diagnostic and technical treatment procedures by setting up equipment for biopsies and surgical procedures, ensuring readiness and compliance with safety protocols.
- Sterilized medical instruments according to infection control protocols.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Transcribed physician notes and orders during patient consultations swiftly.
- Communicated effectively with patients regarding their medical documentation needs.
- Verified insurance coverage for upcoming appointments and updated records accordingly.
- Assisted physicians in documenting patient encounters and medical histories.
- Organized and maintained electronic health records for streamlined access and retrieval, enhancing the efficiency of patient care coordination.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
MEDICAL ASSISTANT
MIDTOWN CHILDREN'S CLINIC
Ogden
02.2008 - 07.2015
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, facilitating accurate records.
- Delivered injections according to physician instructions, maintaining safety protocols.
- Supported physicians during examinations and procedures, assisting with diagnostic tests to enhance patient care.
- Scheduled appointments and maintained patient records.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Supported functions for diagnostic and technical treatment procedures, including setting up for biopsies or surgical procedures.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Sterilized medical instruments to maintain a clean environment for patient safety.
- Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles.
- Cleaned treatment rooms and medical instruments to adhere to infection control standards.
- Checked patients in, verified insurance information, compiled new patient forms, scheduled appointments, and updated patient files to ensure smooth patient flow.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
MEDICAL ASSISTANT
MARGARET KLUTHE MD
Ogden
10.2001 - 02.2008
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Monitored and recorded vital signs, including temperature, pulse rate, and blood pressure, accurately reporting abnormalities to supervising physician for timely intervention.
- Checked patients in and collected insurance information, compiled new patient forms, and scheduled appointments to ensure efficient patient flow.
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments.
- Cleaned, restocked and prepared exam rooms and medical equipment.
- Sterilized medical equipment after each procedure.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Organized charts, documents and supplies to maintain team efficiency.
- Performed administrative duties including data entry, answering phones, ordering supplies, and managing patient records to support clinic operations.
- Monitored supply inventory for low stock and worked with staff to reorder.
- Kept financial records and performed other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients.
Education
CERTIFIED MEDICAL ASSISTANT -
OGDEN-WEBER APPLIED TECHNOLOGY COLLEGE
Ogden, UT 09.1999 - 09.2000
Skills
- HIPAA compliance
- Medical terminology
- CPR certification
- Laboratory specimen collection
- Immunization administration
- Insurance verification
- OB/GYN procedures
- Inventory management
- Scribing
- Surgical procedures
- Sterile techniques
- Bilingual (Spanish/English)
- Phone triage skills
- Phlebotomy expertise
- Vaccine administration
- State immunization schedule knowledge
- Scheduling and Front desk procedure knowledge
- Training new hires/company compliance knowledge
- Team training experience
- Conflict resolution
- Patient flow management
Certification
- CERTIFIED MEDICAL ASSISTANT, OGDEN-WEBER APPLIED TECHNOLOGY COLLEGE, Ogden, UT
- American Association of Medical Assistants Certification
- American Heart Association BLS Certification
Timeline
Medical Assistant
Intermountain Layton Parkway Instacare
04.2026 - Current
MEDICAL ASSISTANT TRAINER
MIDTOWN COMMUNITY HEALTH CENTER
03.2021 - Current
MEDICAL ASSISTANT
OGDEN CLINIC DERMATOLOGY
07.2015 - 03.2021
MEDICAL ASSISTANT
MIDTOWN CHILDREN'S CLINIC
02.2008 - 07.2015
MEDICAL ASSISTANT
MARGARET KLUTHE MD
10.2001 - 02.2008
CERTIFIED MEDICAL ASSISTANT -
OGDEN-WEBER APPLIED TECHNOLOGY COLLEGE
09.1999 - 09.2000