Veronica Houser
Fuquay Varina,NC
Summary
Dynamic professional with a proven track record at Publix, excelling in customer support and problem resolution. Enhanced team efficiency and reduced waste, contributing to increased profits. Skilled in health and safety compliance, with a commitment to continuous improvement and employee training, ensuring a welcoming and safe shopping environment.
Overview
15
15
years of professional experience
Work History
Assistant Grocery Manager
Publix
05.2019 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Overnight Grocery Clerk
Harris Teeter
07.2018 - 05.2019
- Strengthened overall customer experience within the grocery section by consistently executing merchandising strategies that presented visually appealing layouts and properly priced items.
- Maximized efficiency by correctly assembling product displays within a timely manner, thus contributing to the overall smooth operation of the department.
- Complied with all company policies regarding food safety standards, ensuring a healthy environment for both customers and employees alike.
- Enhanced store appearance by organizing displays, ensuring proper signage, and maintaining clean aisles.
Social Welfare Examiner
Chautauqua County Dept of Health and Human Services
10.2010 - 07.2017
- Promoted a culture of continuous improvement within the department by actively participating in staff meetings and professional development opportunities.
- Conducted regular audits on active cases to maintain accuracy and compliance with program guidelines.
- Conducted applicant interviews and determined eligibility for public assistance programs.
- Ensured compliance with federal, state, and local regulations by staying current on policy updates and implementing changes accordingly.
Education
High School Diploma - General Studies
Ellenville Central School
Ellenville, NY01.1982
Skills
- Problem resolution
- Customer support
- Health and safety
- Employee training
Timeline
Assistant Grocery Manager
Publix
05.2019 - Current
Overnight Grocery Clerk
Harris Teeter
07.2018 - 05.2019
Social Welfare Examiner
Chautauqua County Dept of Health and Human Services
10.2010 - 07.2017
High School Diploma - General Studies
Ellenville Central School