Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VERONICA JANET DE JESUS

Phoenix,AZ

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Dedicated promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

ORR Shift Lead

A New Leaf
03.2025 - Current
  • Complete regular walkthrough of campus to ensure safety of clients,staff and property. Report any safety issues or concerns to Supervisor.
  • Pass down information, upon arrival to and exit from shift, with arriving and exiting Shift Leads.
  • Create posting and assign Youth Care Worker duties.
  • Ensure daily activity schedule is followed.

Shift Leader 2nd shift

SOUTHWEST KEY PROGRAMS
11.2021 - Current
  • Complete monthly supervision and maintain appropriate documentation of employees under their direct supervision
  • Complete annual performance appraisals of employees under their direct supervision
  • Ensure the development of staff work schedules and recommend approval or dis-approval of personal leave requests, holiday leave requests, and/or sick leave requests to Program Director or designee
  • Conduct intake services to include but not limited to completing necessary paperwork, providing youth with an overview of the program services and for initial placements of youth into the shelter
  • Responsible for providing basic needs to youth upon arrival to the program (to include but not limited to meal, clothing, hygiene products, shower and bedroom assignment)
  • Must provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements
  • Develop positive rapport with youth while serving as a role model to create a safe and caring environment
  • Must ensure all forms and progress notes (efforts) are properly completed in SWK's web-based program (ETO) to ensure compliance with state and federal requirements
  • Provide vocational courses and curriculum in a subject area approved by the Program Director or designees which introduces youth to career choices
  • Assist with the coordination of Physical Education instruction and other large muscle activities in coordination with the Program Director or designee as required by state and federal requirements
  • Assign NSLP duties to employees and ensure that the Meal Tracking System is used accordingly throughout the assigned shift
  • Receive sick calls from employees for incoming shifts and plan accordingly to ensure ratios are met
  • Maintain open and consistent communication with the Program Director or designee regarding all incidents

Lead Maintenance

SWISSPORT AVIACION PHOENIX SKY HARBOR
09.2016 - 11.2017
  • Lead and coordinate the Aircraft Maintenance Team for different airlines as well of keeping track of the materials that were needed for the job
  • Marshaling aircraft, loading/ unloading and sorting freight and baggage, serving the aircraft, assisting with pushback and towing, deicing and other duties as assigned

Youth care Worker Recreational and Vocational Coordinator

11.2017 - 10.2017
  • Develop Positive rapport with youth while serving as a role model to create a safe and caring environment
  • Keep records on individual children, including daily observations and information about activities, meals served, and medication administered
  • Organize, coordinate, and develop Recreational and acculturation activities for the youth
  • Create PowerPoint for the Vocational classes
  • Organize and develop Recreational Outings for the youth
  • Instruct children in health and personal habits, such as eating, resting, and toilet habits

Ramp Agent

WASCO AVIATION AGUADILLA, RICO
01.2014 - 03.2016
  • Marshaling aircraft, loading/ unloading and sorting freight and baggage, serving the aircraft, assisting with pushback and towing, deicing and other duties as assigned

Ramp Agent

GMD AVIATION AGUADILLA, PUESTO RICO
01.2014 - 03.2014
  • Marshaling aircraft, loading/ unloading and sorting freight and baggage, serving the aircraft, assisting with pushback and towing, deicing and other duties as assigned

UNIVERSIDAD DE ORIENTE ANZOATEGUI, ORIENTE UNIVERSITY
01.2007 - 03.2014
  • Administrative tasks for the department of planning and development of university theses
  • Help and instruct University students in how to do their final theses before they get their degree

Education

Bachelor - Business Administration

Universidad Gran Mariscal de Ayacucho
01.2004

UNIVERSIDAD DE ORIENTE
03.2014

High School Diploma -

Unidad Educativa Instituto Creativo
07.1996

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Staff Supervision
  • Problem-Solving
  • Interpersonal Relations
  • Flexible Schedule
  • Employee Attendance Monitoring
  • Policy and Procedure Enforcement
  • Shift Scheduling
  • Positive Attitude
  • Conflict Resolution
  • Security Procedures Adherence
  • Shift Paperwork Completion
  • Team Collaboration and Leadership
  • Training Assistance
  • Role Modeling
  • Customer Service Management
  • Material Loading and Unloading
  • Teamwork and Communication
  • Good Communication
  • Teamwork and Coordination
  • Computer Skills
  • Attention to Detail
  • Incident Reporting
  • Punctual and Reliable
  • Following Instructions
  • Strong Work Ethic

Certification

  • Crisis Prevention Institute (CPI) Certification
  • Prison Rape Elimination Act (PREA)
  • First Aid Certification and CPR
  • Playmaker 202: Practice of Playmaking Certification
  • HIPAA (the basic) Certification
  • Calming Children in Crisis
  • UM Mental Health Emergencies Protocol
  • Department Specific UM Culture of Vigilance
  • Certify Youth Care Worker
  • Professional Teaching Certificate in University of Anzoategui, Anzoategui Venezuela
  • Certificate of Completion How to Supervise People
  • Certificate of Completion Be the Manager Your Employees Want to Follow

Timeline

ORR Shift Lead

A New Leaf
03.2025 - Current

Shift Leader 2nd shift

SOUTHWEST KEY PROGRAMS
11.2021 - Current

Youth care Worker Recreational and Vocational Coordinator

11.2017 - 10.2017

Lead Maintenance

SWISSPORT AVIACION PHOENIX SKY HARBOR
09.2016 - 11.2017

Ramp Agent

WASCO AVIATION AGUADILLA, RICO
01.2014 - 03.2016

Ramp Agent

GMD AVIATION AGUADILLA, PUESTO RICO
01.2014 - 03.2014

UNIVERSIDAD DE ORIENTE ANZOATEGUI, ORIENTE UNIVERSITY
01.2007 - 03.2014

UNIVERSIDAD DE ORIENTE

High School Diploma -

Unidad Educativa Instituto Creativo

Bachelor - Business Administration

Universidad Gran Mariscal de Ayacucho

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