Veronica John
Dawsonville,GA
Summary
Skilled licensed dispensing optician with emphasis on crafting tailored eyewear solutions and delivering superior customer service, driving client satisfaction and loyalty.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Licensed Dispensing Optician
Thomas Eye Group
Cumming, GA
09.2024 - Current
- Provided personalized customer service during eyewear consultations, enhancing client satisfaction and loyalty.
- Recommended and sold eyewear products in retail and clinical settings, contributing to overall revenue growth.
- Adjusted and repaired frames to achieve optimal fit tailored to individual customer needs.
- Welcomed patients upon arrival, creating a friendly atmosphere in office or store.
- Greeted patients upon arrival, fostering a welcoming atmosphere in office or store.
Optician
Windermere Optique
Suwanee, Georgia
09.2023 - 09.2024
- Scheduled appointments and verified insurance coverage, ensuring seamless patient service delivery.
- Maintained accurate patient records and assisted with preliminary testing, supporting effective patient assessments.
- Assisted customers in selecting frames and lenses that met individual needs.
- Adjusted eyewear to improve comfort and ensure proper fit, enhancing customer satisfaction.
- Scheduled appointments and verified insurance coverage for patient services.
- Maintained detailed records of prescriptions, orders, and payments for accuracy.
- Managed inventory of eyeglasses and lens materials to ensure availability.
Optician
Complete Family Eyecare
Cumming, Georgia
09.2019 - 08.2021
- Fitted and dispensed contact lenses, ensuring optimal patient comfort and satisfaction.
- Recommended tailored single vision and multifocal lens options based on individual prescriptions.
- Fitted frames to align with patients' face shapes, budgets, and lifestyles.
- Verified new orders with lensometer to confirm prescription accuracy and enhancements.
- Assisted doctor with pre-testing to enable precise assessments of patients' vision needs.
- Cultivated relationships with outside sales representatives to improve collaboration and product offerings.
Optician And Technician
Roswell Eye Clinic
Roswell, Georgia
10.2016 - 05.2019
- Conducted preliminary eye examinations with specialized diagnostic equipment.
- Assisted customers in selecting suitable eyewear and lens options.
- Guided customers in selecting eyewear and lens options to meet individual needs and preferences.
- Educated patients on lens maintenance and proper eyewear usage.
- Instructed patients on lens maintenance and proper eyewear usage to enhance their experience and satisfaction.
- Inspected finished eyeglasses for quality assurance and verified fit for customer satisfaction.
- Managed inventory by stocking, restocking, and organizing merchandise to ensure product availability and display quality.
Education
Associate of Applied Science - Fashion Merchandising And Design
College of DuPage
Glen Ellyn, IL09-2017
Skills
- Progressive lenses expertise
- Verifying prescriptions
- Repairing glasses
- Insurance billing
- Product upselling
- Contact lens fitting
- Eyewear recommendations
- Patient insurance verification
- Lens fitting techniques
- Frame adjustment techniques
- Prescription validation
Certification
- ABO/NCLE Certification
- License Dispensing Optician #LDO003146
Timeline
Licensed Dispensing Optician
Thomas Eye Group
09.2024 - Current
Optician
Windermere Optique
09.2023 - 09.2024
Optician
Complete Family Eyecare
09.2019 - 08.2021
Optician And Technician
Roswell Eye Clinic
10.2016 - 05.2019
Associate of Applied Science - Fashion Merchandising And Design
College of DuPage