Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lisa Davidson

Raeford,NC

Summary

Motivated Licensed Dispensing Optician recognized for fostering client loyalty and enhancing patient care through effective collaboration with optometrists and attentive follow-up. Experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Licensed Dispensing Optician

Vista Optical
03.2025 - Current
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
  • Collaborated with optometrists to ensure seamless patient care and support as needed.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription, style preferences and budget requirements
  • Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
  • Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.

Optical Consultant/Apprentice Optician

Spectrum Eye Center
03.2023 - 03.2025
  • Strengthened client loyalty through consistent follow-up communication regarding order status updates or invitations to exclusive promotions.
  • Developed expertise in various lens technologies, offering knowledgeable advice on anti-reflective coatings, progressive lenses, and more.
  • Collaborated with optometrists to provide comprehensive eye care services, including contact lens fittings and eyeglass adjustments.
  • Demonstrated flexibility and adaptability by providing support in various roles within the optical center as needed during busy periods or staff absences.
  • Conducted regular quality control checks on incoming inventory items, ensuring that all products met company standards before being presented for sale.
  • Developed strong rapport with customers and created positive impression of business.

Optical Sales Associate/Store Manager/Apprentice Optician

Vision Center Inside Walmart (National Vision, Inc.)
12.2019 - 03.2023
  • Promoted from assistant manager to store manager in July, 2022.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
  • Delivered exceptional customer service by skillfully addressing questions or concerns regarding vision and eyewear issues.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Education

Optical Apprentice Certificate - Opticianry

Durham Technical Community College
Durham, NC
05-2023

Skills

  • Optical dispensing proficiency
  • Expertise in corrective lenses
  • Prescription analysis expertise
  • Quality assurance
  • Optical requirements evaluation
  • Workplace professionalism

Accomplishments

  • Elite Salesman, achieved by exceeding $250,000 in optical sales in 2021.
  • CHAMPS Award, achieved in 2022, by receiving customer recognition for exceptional customer service.

Certification

ABO and NCLE certifications

Timeline

Licensed Dispensing Optician

Vista Optical
03.2025 - Current

Optical Consultant/Apprentice Optician

Spectrum Eye Center
03.2023 - 03.2025

Optical Sales Associate/Store Manager/Apprentice Optician

Vision Center Inside Walmart (National Vision, Inc.)
12.2019 - 03.2023

Optical Apprentice Certificate - Opticianry

Durham Technical Community College

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