Veronica Juarez
Naperville ,IL
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Petsuites. Skilled in organization and time management, adept at handling high-stress situations and improving customer loyalty. Demonstrated ability to manage financial transactions and data entry with precision. Excelled in building relationships, enhancing customer experiences, and streamlining operations for efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
Petsuites
11.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Associate
Insurance Agent
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Garden Fresh Market
09.2010 - 01.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
N/A -
College of DuPage
Glen Ellyn, ILSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
Certification
Life Insurance license
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Petsuites
11.2022 - Current
Sales Associate
Insurance Agent
09.2021 - Current
Customer Service Representative
Garden Fresh Market
09.2010 - 01.2016
N/A -
College of DuPage
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