Veronica Kay Lane
Wesley Chapel,FL
Summary
Technologically savvy and goal-oriented Healthcare professional with 10+ years of advancement and experience. Driven and motivated to help organizations thrive. Extensive experience with Microsoft Office. Highly efficient and adaptable in fast-paced, high-volume work environments. Skilled communicator who builds positive, productive relationships with patients and team members. Consistently meet deadlines while maintaining a strong quality focus and attention to detail. Work informed by Bachelor’ Degree in Health Services Administration.
Experienced recovery professional with strong focus on team collaboration and achieving results. Skilled in crisis intervention, conflict resolution, and case management. Known for adaptability and reliability, consistently meeting changing needs and demands. Adept at building trust and fostering positive outcomes in challenging situations.
Overview
15
15
years of professional experience
Work History
Document Imaging Chart Recovery Specialist
Advent Health
Wesley Chapel, FL
02.2022 - Current
- Initiate and compile the reports needed to account & reconcile for all medical records and documentation to ensure the integrity of the medical record
- Collects and secures the discharged medical records for all nursing units and outpatient or ancillary areas on site at each facility
- Manage, retrieve, and import medical record documentation from internal and external web-based or computer-based programs (Epic), ensuring that record retention guidelines are met
- Reconcile all medical record documentation, paper and electronic, to account for the documentation received
- Prepares, indexes and scans medical record documentation according to specifications with high degree of accuracy and quality
- Highlight:
- Consistently achieves daily goals and deadlines for document scanning and indexing.
- Highly dependable, ethical, reliable, and a team player
- Works effectively with cross-functional teams to ensure operational and service excellence.
Front Office Receptionist
11.2019 - 01.2021
- Greeted visitors to the facility; checked in guests and issued access badges.
- Answered and directed calls and took messages for staff as needed.
- Kept front desk clean, orderly, and presentable all times.
- Picked up and delivered outgoing mail.
- Provided prompt answers and personalized support for customers both by phone and in person.
- Sorted and filed all patient information and processed expired patient information in a timely manner.
- Supported admission and social services departments in managing new admits.
- Highlight:
- Achieved zero service issues or complaints while answering and handling 25+ phone calls per day.
Health Information Coordinator
Good Samaritan Society
Daytona Beach, FL
01.2017 - 01.2021
- Identified and updated incomplete records with patients’ demographic data and medical histories.
- Secured patient information per HIPAA protocols.
- Organized and updated office files daily.
- Prioritized tasks to help team manage high-volume work.
- Scanned all medical record documentation into EHR.
- Highlight:
- Consistently achieved daily goals and deadlines for document scanning and indexing.
- Highly dependable, ethical, and reliable.
- Works effectively with cross-functional teams in ensuring operational and service excellence.
Certified Nursing Assistant
01.2017 - 11.2019
- Helped patients with limited mental and physical capacity carry out daily living tasks.
- Monitored patients’ conditions and promptly reported any problems to RNs.
Patient Care Certified Nursing Assistant, Maxim Healthcare Solutions
Daytona Beach, FL
01.2011 - 06.2016
- Worked with and motivated patients to better understand disease processes, make lifestyle changes, manage medications, and engage with doctors.
- Helped maintain team productivity by assisting with ad hoc tasks and duties during slow periods.
Education
Master of Healthcare Administration -
Western Governors University
Salt Lake City, Utah01-2025
Administrative Assistant Career Diploma Program - undefined
Penn Foster College
Scranton, PA03-2021
Bachelor of Arts (BA) - Health Services Administration
Keiser University
Daytona Beach, FL01-2017
Certificate - Patient Care Technician
Daytona State
Daytona Beach, FL01-2005
Skills
- Leadership
- Data Analysis
- Analytical Skills
- Proficiency in Microsoft Office Suite
- Proficiency in Epic software
- Documentation
Accomplishments
A doctor working from home needed an out of town patient's medical documents scanned into the patient's online chart. I retrieved the records from the nurse supervisor and scanned the documents into the patient's online chart as soon as possible for the doctor.
Timeline
Document Imaging Chart Recovery Specialist
Advent Health
02.2022 - Current
Front Office Receptionist
11.2019 - 01.2021
Health Information Coordinator
Good Samaritan Society
01.2017 - 01.2021
Certified Nursing Assistant
01.2017 - 11.2019
Patient Care Certified Nursing Assistant, Maxim Healthcare Solutions
01.2011 - 06.2016
Administrative Assistant Career Diploma Program - undefined
Penn Foster College
Bachelor of Arts (BA) - Health Services Administration
Keiser University
Certificate - Patient Care Technician
Daytona State
Master of Healthcare Administration -
Western Governors University
Honors Awards
The National Society of Leadership and Success, Excellence Award