Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veronica Lane

Surprise,AZ

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Valor Global
Phoenix, AZ
06.2020 - 10.2022
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Caregiver

Private Care
Phoenix, AZ
01.2020 - 08.2022
  • I took care of a paraplegic man from bathing to meals. Even transporting.

Server/Bartender

Tailgaters & il primo Sport grill
Surprise, AZ
03.2015 - 07.2019
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Responded to ad hoc cleaning duties at end of shift.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided exceptional service to high volume of daily customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Assisted in training new servers.

Education

High School Diploma -

Grant Community High School
Fox Lake, IL
06-2004

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Inbound and outbound calling
  • Problem-solving
  • Microsoft office expertise
  • Multi-line telephone operations
  • POS systems expert
  • Money handling
  • CRM software proficiency
  • Microsoft outlook
  • Key holder experience
  • Dispute resolution
  • Hospitality and accommodation
  • Call center experience
  • Typing proficiency
  • Skype

Timeline

Customer Service Representative

Valor Global
06.2020 - 10.2022

Caregiver

Private Care
01.2020 - 08.2022

Server/Bartender

Tailgaters & il primo Sport grill
03.2015 - 07.2019

High School Diploma -

Grant Community High School

Similar Profiles

CREATE PROFILE
Veronica Lane